I’m on Smart Pay, will my membership pack arrive before Christmas?
The Smart Pay rollover will occur on Wednesday, November 20. If the payment is processed successfully, your pack will arrive in time for Christmas. 🎁
How do I register for my reserved seat for the 2020 match being played in my home state?
WA, QLD and SA Supporter Members will receive further information regarding the ticket registration dates and ticketing process in December, so keep an eye on your inbox.
I’m currently on the waitlist for a WA Supporter Membership, when will I find out if I will be offered one in 2020?
Current WA Supporter Members will be given until December 18 to renew their membership. Available spaces will then be offered to those on the waitlist in early February.
When will the 2020 fixture be announced?
The fixture for season 2020 has now been announced! Click here to start planning your trips to the footy.
When will seat return be available?
Seat Return will be available in the new year.
If you can’t attend a match, help us fill the stands with red and white, and return your reserved seat.
If your seat sells successfully, you’ll receive a credit towards your membership in 2021.
For more information and to return your seat, click HERE.
When is the renewal deadline?
If you haven’t renewed your membership yet, you can begin by clicking here.
The renewal deadline for reserved seat holders is on Monday, December 16, 2019. If you did not renew prior to this date, you may risk losing your reserved seat for 2020.
Please contact Swans Membership if you have trouble renewing your reserved seat after this date. We will try to assist you where we can.
How do I track my membership pack?
Once you have purchased or renewed a membership, you will be sent a tracking email when your pack is on the way. Simply enter your member number to track your pack.
If you have not received your tracking email, please check your junk folder and mark Sydney Swans as a safe contact.
Membership packs can take 10-14 business days to arrive.
How do I renew my membership for season 2020?
To renew your membership for season 2020, simply login to your SWAN-E ACCOUNT using your email address and password, and follow the steps.
If you held a reserved seat in 2019 and would like to keep the same seat, you must renew by Monday December 16, 2019.
How can I make a change to my 2019 membership?
Reserved Seat Membership
What are my seating options?
Reserved seat members have the choice of either Platinum or Gold reserved seating. Please refer to the seating map on each product page to see available areas.
How do I change the reserved seat I held in season 2019?
To change your reserved seat, please login to your Swan-e Account and select the ‘Make a Change’ form from the menu.
Our Swans Membership team will then be in touch to discuss your request once the reserved seat deadline of December 16 has passed.
When will I receive my 2020 membership card and other items?
Member packs arrive 10-14 business days following dispatch. Members will receive an email with a tracking number where they can track the delivery status of their packs.
Will you confirm my membership renewal when you receive it?
By providing the Club with a valid email address, you will receive a confirmation email to your nominated email address when your membership renewal has been processed.