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Support Centre>Getting into games

Getting to games in 2021

Last updated May 3, 2021

Member access to LIVE footy is our PRIORITY in 2021.  

In Sydney, the SCG is as now at 100% capacity.  

However, depending on what TYPE OF MEMBERSHIP you hold, there might be some extra steps required for you to complete to attend matches. Keep reading to find out more. 

For fast and accurate communication from our Membership Support team, make sure we have a valid email address for you by updating your personal information in your Swan-e Account. 

 

Under the SCG’s COVID Safe plan at 100% capacity, Sydney Swans Red Zone members will be required to redeem tickets FREE OF CHARGE for seating in the Sydney Swans Red Zone for EACH MATCH you wish to attend.  

If you wish to attend matches with other Red Zone members please redeem as a group. Information and instructions on how to redeem your Red Zone tickets will be sent to eligible members via email prior to the opening of the redemption process for each Sydney Swans home game. You can also access your barcode(s) and instructions via your Swan-e Account.

The redemption process will be via Ticketek.

Redemption will be first in best dressed until the allocation is exhausted. 

Accessible seating within these areas will be available for redemption, information will be provided in the email outlining the redemption process. 

Round 11 redemptions will be open from 12pm Tuesday, May 4 (Updated May 3 2021)

 

Flexi reserved seat members will be able to attend Sydney Swans home games by using your mobile membership card in the Sydney Swans App.

Flexi members will be charged your match fee^ (using your nominated credit/debit card in your Swan-e Account) within five (5) working days following each game.

Not coming to a Sydney Swans home game? 

To avoid being charged your match fee^ you will need to return your seat. Once you have returned your seat for a match, your mobile membership card will not permit access to the venue and you waive all access to the seat for the relevant match.

If you do not return your seat, this indicates your intention to use the reserved seat and you will be charged the match fee^ on the credit/debit card on file within five (5) working days following the match.

To return your seat, please do so by 9am on the business day before each game.

Steps: 

  1. Login to your Swan-e account and select My Tickets
  2. Select the Round 2 match
  3. Click on the Return icon
  4. Select the seat/s you wish to return and click continue
  5. Select the Seat Return box and hit continue

Click Submit

Platinum match fee 

Adult: $35 per game

Concession: $25 per game

Youth: $17 per game

Junior: $10 per game

Gold match fee 

Adult: $25 per game

Concession: $17 per game

Youth: $7.50 per game

Junior: $5 per game

 

At 100% capacity, Sydney Swans Platinum 11 and Gold 11 members will be able to use their mobile member cards and sit in their allocated reserved seats. Flexi PAYG members will need to identify if they are NOT planning to attend to avoid being charged. Instructions on this process will be sent via email.

A reminder your mobile membership card tickets are issued GAME BY GAME. Please make sure you download your mobile membership card tickets in advance of EACH GAME you plan to attend.

 

Under the SCG’s COVID Safe plan at 100% capacity, Sydney Swans general admission members will be required to redeem tickets FREE OF CHARGE for seating in the general admission area.  

As part of this redemption process you will be issued a reserved seat in Bays 14 – 18 on a first in best dressed basis until the allocation is exhausted. 

If you wish to attend matches with other General Admission members please redeem as a group. 

This redemption process is via Ticketek.

During the redemption process you will also be able to purchase additional General Admission tickets subject to availability.  

Information and instructions on how to redeem your General Admission tickets will be sent to eligible members via email prior to the opening of the redemption process for each Sydney Swans home game. You can also access your barcode(s) and instructions via your Swan-e Account.

Redemption will be first in best dressed until the allocation is exhausted. 

Accessible seating within these areas will be available for redemption, information will be provided in the email outlining the redemption process. 

Round 11 redemptions will be open from 12pm Tuesday May 4 (Updated May 3, 2021)

 

VIC Gold and Interstate members with SCG games included in their membership should refer to the GENERAL ADMISSION member instructions and information to redeem tickets to attend SCG matches. 

VIC Premiership Club members should refer to the RED ZONE member instructions and information to redeem tickets to attend SCG matches. 

All Victorian members with SCG match access will receive the information corresponding with their membership type on how to redeem tickets via email prior to the opening of the redemption process for each Sydney Swans HOME game. 

 

VIC AFL Platinum members will have access to the AFL reserve for Swans matches at MCG and Marvel Stadium, and non-Swans matches at the MCG.  

During each round eligible match access members will receive an email to their nominated email address to outline the dates, times and information on how to redeem tickets included in your Sydney Swans membership. 

VIC Gold, VIC Gold Premiership Club, VIC Silver and VIC 3 Digital members will be classified as AWAY team members during ticket on-sale periods for matches where Sydney Swans are a participating club at MCG and Marvel Stadium. 

In the week leading into games featuring the Sydney Swans at the MCG and Marvel Stadium eligible match access members will receive an email to their nominated email address to outline the dates, times and information on how to redeem tickets included in your Sydney Swans membership. This email will also include your BARCODE NUMBER(s).

Handy hints: When redeeming through Ticketek select ‘Sydney Swans allocation’ and then select ‘General Reserve’ to avoid additional charges. You can also upgrade your seating by selecting ‘Best Available’ seats.

It will be important for members to action their redemption during the specified time, otherwise you may miss out on tickets. 

Redemption will be first in best dressed until the allocation is exhausted.

VIC Flexi members will be classified as an AWAY team member during ticket on-sale periods for matches where Sydney Swans are a participating club at MCG and Marvel Stadium. 

By redeeming a ticket you will be CHARGED by the Club for that redemption

In the week leading into games featuring the Sydney Swans at the MCG and Marvel Stadium eligible match access members will receive an email to their nominated email address to outline the dates, times and information on how to redeem tickets included in your Sydney Swans membership. This email will also include your BARCODE NUMBER(s). 

Handy hints: When redeeming through Ticketek select ‘Sydney Swans allocation’ and then select ‘General Reserve’ to avoid additional charges. You can also upgrade your seating by selecting ‘Best Available’ seats.

It will be important for members to action their redemption during the specified time, otherwise you may miss out on tickets. 

Redemption will be first in best dressed until the allocation is exhausted. 

Not receiving emails? Contact Membership Support on 02 9157 5020 Mon-Friday 10am – 4pm

Interstate members in QLD, WA and SA will receive information about securing members’ tickets in your HOME state for matches where the Sydney Swans are participating. 

Ticket prices will vary and are set by the HOME team. 

Information on how to purchase tickets will be provided to eligible members via email in advance of on-sale dates and times. 

In 2021, we’re adjusting for a new normal and delivering your member card via the Sydney Swans App. Reserved seat holders will be able to forward their member cards to friends direct from the App by following the prompts.  

Download the Sydney Swans App for Apple

Download the Sydney Swans App for Android

PLEASE NOTE: To avoid confusion Mobile member cards for Red Zone and General Admission members have been deactivated while they can’t be used for match access. Once we can use them for access they will be activated for your use. 

Read more on our dedicated Mobile Membership Card page.

A reminder your mobile membership card tickets are issued GAME BY GAME. Please make sure you download your mobile membership card tickets in advance of EACH GAME you plan to attend.

Can’t make it to a game? We’ve made it easy for you to forward your membership ticket to your friend/s or family member/s.

Read more on our dedicated Forwarding Tickets page.

Ensure the recipient accepts and downloads the tickets to their wallet by 9am on the day of the match.

Check out the 2021 Toyota Premiership Season fixture to plan your trip to the SCG. Click here to view the fixture.

Please note: In 2021, the fixture will be rolling out as the season progresses. As at May 17, 2021, the first 15 Rounds have been scheduled by date, time, venue and opposition. The remaining Rounds have been fixtured by Round, Venue and Opposition and more details will be available throughout the year on sydneyswans.com.au 

Tickets for Sydney Swans matches at the SCG will be available via Ticketek throughout the season. See it live – visit Ticketek. 

Information on how and when you can obtain tickets to matches at other venues around Australia will be provided to eligible members via email if as a member you have access to the right to purchase or attend included in your membership.

Updated 19 April 2021

 

 

The SCG’s COVID- Safe plan requires all patrons to be issued a seat. If contact tracing was required, this will ensure as few people as possible would be impacted as we can narrow your seating down by Bay, Row and Seat. 

No. When you redeem, you will be served a seat on a first in best dressed basis. You might find the seats exactly to your liking or you might get to experience the game from a new vantage point, importantly you will be back at the footy LIVE! 

If you have accessible seating requirements, or hold a Companion Card, please complete Ticketek’s Accessible Seating form here.  

Due to COVID Safe plans at some venues around the country including the MCG and Marvel Stadium all patrons are required to have a ticket to attend. This includes babies who don’t occupy a seat. Please make sure you read information thoroughly when redeeming or purchasing tickets at specific venues to ensure you have the correct number of tickets.

Yes, subject to availability. You can now purchase up to two (2) guest pass tickets in the Red Zone. Please note: the quantity of total guest passes will be limited to ensure access is prioritised for Swans members.

Due to COVID-Safe plans at venues around the country – the way to obtain tickets or entry to games as a member has gone digital.

If you know of a Swans member who is not as digitally connected, please reach out to them and let them know help is available.

Membership Support can provide assistance to redeem tickets or download mobile membership cards. Alternative options can also be made available to ensure all Sydney Swans members gain access to matches they are entitled to as part of their membership.

For help, contact Membership Support on (02) 9157 5020 (between 10am and 4pm Mon-Fri) or email swansmembership@sydneyswans.com.au

As of round 9 Red Zone members are no longer able to redeem with SCG members. This is to ensure Sydney Swans Red Zone members get fair access to seats exclusively available for their use.

Updated 3 May 2021

Our priority will be to find a solution that meets your needs. In 2020 you committed to us and now we’re committed to you.

We’ve extended the reserved seat deadline and loyalty discount until March 1, 2021, and we have introduced Flexi membership packages in Sydney and Melbourne to allow you to pay for matches as you go.

Contact Membership Support to discuss the full range of options available on (02) 9157 5020 10am-4pm Monday to Friday or email swansmembership@sydneyswans.com.au.

Yes, and we will continue to work with relevant government and health authorities to ensure we can welcome crowds safely. Match access members will be given priority to attend under reduced capacity restrictions. Additional booking or registration processes may be required. Best endeavours will be made to ensure 11 game members will be given first access to the equivalent seating category they purchased.

All Bloods 2020 match-access members renewing the same product they held in 2020 have had a loyalty reward deducted from their membership price.

If you have a question about your membership renewal including pricing, please call Membership Support on (02) 9157 5020.

You can view how loyalty rewards were calculated by viewing the Terms and Conditions.

If you held a reserved seat membership in 2020 and you pledged, adjusted or downgraded your membership, your reserved seat is available for you to renew for the 2021 season. Reserved seat memberships must be renewed by March 1, 2021 to guarantee your seat. If you wish to change seats or select a different membership, please contact Membership Support on (02) 9157 5020 10am-4pm Monday to Friday or email swansmembership@sydneyswans.com.au.

The easiest way to update your payment information is by logging into your Swan-e Account and following the prompts.

Alternatively, please contact Membership Support on (02) 9157 5020.

Interstate members will be offered priority booking to matches the Sydney Swans play in the 2021 AFL Premiership Season in the state which corresponds with the address you provide when you join as a member.

Please keep in mind, as the away team, the Club receives a limited number of tickets at each interstate venue.

If more than one match is played in the state, our priority is to ensure as many members as possible can attend a minimum of one (1) match. If a member from that state has already obtained a ticket to Sydney Swans away match in that state, they will only receive a booking opportunity should tickets still be available after any member who didn’t obtain a ticket to the first game is given first opportunity to purchase for the second match.

Booking information will be sent to eligible members in the corresponding state, holding an Interstate Membership via email when it becomes available.

Your member pack, including your choice of a cap or beanie will be sent in March 2021 to the postal address listed on your membership account. If you joined before March 2, you should have already received your pack.

If you joined between March 2 – March 31 your pack is currently processing, stay tuned to your email inbox to track delivery.

Joined from April onwards? Packs will be processed within 14 business days of purchasing.

You can select a cap or beanie when you renew or sign up online, or by contacting Membership Support.

In 2021, all member cards will be delivered digitally via the official Sydney Swans app. This will allow flexibility for match attendance.

If you do not have a compatible smart phone or email address, please contact Membership Support. If you wish to add a souvenir membership card to your 2021 membership, please click here to add a card online. Additional fees apply.

Our priority will be to find a solution that meets your needs. Membership Support is available to help you and talk through a range of options. Contact the team on (02) 9157 5020 10am-4pm Monday to Friday or email swansmembership@sydneyswans.com.au

View our Hardship Policy.

Membership Support are available to help you with your enquiries and to answer your questions. Please be aware we are experiencing a high volume of calls, so please take advantage of our call back system when you dial up our Support Centre and we’ll get back to you. Contact the team on (02) 9157 5020 10am-4pm Monday to Friday
Our email inbox is also experiencing delays, however we will aim to get back to your enquiries within a reasonable timeframe. Email us at swansmembership@sydneyswans.com.au.