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Not receiving our emails?

Sometimes our emails end up in your junk, spam, promotions or other email folders. Have a look there, and make sure you save into your address book or safe list so our emails land in your main email inbox.

If our emails aren’t in your junk, spam, promotions or other email folders, please get in touch with Membership Support and we can look into this further for you.

Members and fans are encouraged to check their contact details are up to date by logging into their Swan-e Account and selecting their name in the top left corner and then drop down to ‘My Account’.

Handy hint – forgotten your Swan-e Account password and not receiving the password reset emails? Make sure you are using the email address  we send your Swans emails to.

To access exclusive Member Rewards, log into your Swan-e Account and select ‘Member Rewards’ from the header.

Yes, we offer memberships for companion card holders. We will provide two of the same membership type for the price of one concession of that membership type. It is entirely up to the companion card holder as to the membership type they wish to purchase and whether both are in one name or two people hold one membership each.

To set up your membership with a companion card please get in touch with our Membership Support team.

Membership Support are available to help you with your enquiries and to answer your questions.

Please be aware we are experiencing a high volume of calls, so please take advantage of our call back system when you dial up our Support Centre and we’ll get back to you. Contact the team on (02) 9157 5020 10am-4pm Monday to Friday or email us at