With the AFL announcing that football will return on June 11, we have outlined some choices below for members to continue to contribute and support the Sydney Swans in 2020. These options were communicated to eligible members via email on Monday, May 18.

The Sydney Swans are committed to treating all members fairly by providing compensation options to those impacted, should they wish to receive it. To view the Sydney Swans membership refund policy and COVID-19 Impact Policy, please click here.

If you are able to continue your support, in advance we say thank you. Through these challenging times, your support has never been more important. Together we will be making our mark on Bloods history.

—

These options are available for Sydney Swans Members with match access purchased prior to March 13, 2020.

Maintain your membership: Sydney Swans match access members can maintain their membership (including by Smart Pay members continuing to make all remaining payments) and receive 2020 BLOODS MEMBER status. This status will come with a range of new entitlements from June 1, 2020 including exclusive content, rewards and a 2020 BLOODS commemorative pin or patch to acknowledge their commitment in 2021. This status will be a permanent honour for as long the member maintains their membership. To pledge your support, please click here.

Adjust your membership: Sydney Swans match access members can adjust their level of support by pausing their payment plan (Smart Pay 10-Monthly Payment Plan members only who are up to date as at May 18, 2020) and discontinuing further payments or electing to receive a 40% reduction (full payment) on their 2020 membership payment. This reduction will be calculated on the total paid price of membership. Members will receive BLOODS SUPPORTER status, and will receive a commemorative pin or patch to acknowledge their commitment in 2021. This status will come with some new entitlements from June 1, 2020. This status will be a permanent honour for as long the member maintains their membership. Eligible members can select this option by logging in to your Swan-e Account.

Downgrade your membership: Sydney Swans match access members (excluding Interstate Supporter Members, Redback and Redback Plus Members) can downgrade their membership and receive a 75% reduction in membership payment for 2020. This reduction will be calculated on the total paid price of membership. A minimum payment of $25 per membership is required to keep the membership benefits and cover a small portion of the cost of benefits already fulfilled, including your member pack. Eligible members can select this option by logging in to your Swan-e Account.

Refund: Sydney Swans game access members can access a full refund on all payments made, less the cost of benefits already supplied, effectively terminating any further 2020 membership benefits and 2021 membership benefits including membership continuity and reserved seating. The costs of benefits already supplied will be calculated based on the type of membership held and the benefits already delivered as part of that membership, including but not limited to the member pack and events attended. This will be shared with each member individually as part of the refund process. To discuss this option, please contact Membership Support on 1300 663 819.

Access to matches
In the event that spectators may attend AFL matches later in the 2020 AFL Premiership Season, Sydney Swans members that have selected the Maintain or Adjust options will be provided with match access as part of their selected membership option.  Downgrade members may be required to pay additional fees. The Refund Option does not include match access should it become available.

You will become a 2020 Bloods Member and with that will come a suite of extra benefits which will begin rolling out from June 1. This will include some terrific offers for things such as music subscriptions, cellar door wine offers, news subscriptions and local businesses in your area(s).

PLUS a range of new Sydney Swans content including access to virtual events and member exclusives.

Bloods members will also receive a commemorative pin or patch included in your 2021 membership pack.

Your membership continuity and reserved seat (if applicable) will remain and subject to crowds being permitted to return this season, you’ll have access to Sydney Swans matches in 2020.

More benefits will be announced through the season, stay tuned to your inbox to find out more.

By selecting to adjust your membership and contributing 60% of your membership to the Club you will be honoured as a Bloods Supporter.

Your membership continuity and reserved seat (if applicable) will remain and subject to crowds being permitted to return this season, access to Sydney Swans matches in 2020.

In addition, Bloods Supporters will receive:

• A commemorative pin or patch included in your 2021 membership pack
• Additional Member Rewards including even more great special offers

Stay tuned to your inbox for more information and to access Member Rewards.

Yes. More information will be available in the lead up to 2021 renewals and will be communicated to members via your nominated email address.

It’s likely that you will be required to opt back into your payment plan in 2021. More information will be made available to members in the lead up to 2021 renewals, including any updates to Swans Smart Pay terms and conditions.

Put simply, we need your support this year and next. To ensure our club survives and thrives into the future we need to reset each year. For this reason, we have made the decision to keep any 2020 membership contributions in the same financial year.

If you are linked to family members through your PAYMENT via a Footy Family, then yes, your option selection will be applied to all family members.

If you pay separately for your membership(s), you will need to log in to each paying members’ Swan-e Account to apply the selection for each member.

To check your option selection has been applied to all memberships you pay for, please contact Membership Support Monday – Friday between 10am -1pm by phone on 1300 663 819 or email swansmembership@sydneyswans.com.au.

Reimbursements or refunds will take up to 28 days to return to your nominated card or account.

Yes. Your reserved seat will be placed on hold and will be available for renewal in 2021.

The impact of COVID-19 and associated community restrictions are rapidly evolving. As it stands, we don’t know when fans will be able to attend games again. Together with the AFL we will continue to follow the advice of government and medical authorities.

Yes. The AFL has advised the fixture will be released in blocks of up to 4-6 weeks, with the first block released on May 25. Please click here to view the updated fixture.

Members can make tax deductible donations to the Sydney Swans Foundation, via the Australian Sports Foundation. Donations made via the ASF will go into directly supporting the club into the future. To make a donation visit: https://asf.org.au/donate/sydney-swans-foundation/.

No, however you can make tax deductible donations to the Sydney Swans Foundation (see above).

Membership Support is available Monday – Friday 10am -1pm by phone on 1300 663 819 or send us an email at swansmembership@sydneyswans.com.au.

We ask for your patience as we are experiencing a high volume of calls and emails as a result of the impact of COVID-19 on the 2020 AFL Premiership Season.

Members and fans are asked to keep hold of their tickets and await further advice. All ticket holders will receive further information in advance of the fixture they purchased tickets to.

Members and fans are encouraged to check their contact details are up to date by logging in at membership.sydneyswans.com.au so that we can provide the latest updates.

Visit www.sydneyswans.com.au for the latest updates on the postponement of the 2020 season due to COVID-19.

To view responses to frequently asked questions about the season, please click here.

Being a member of the Sydney Swans is about much more than just access to matches. There are plenty of member perks available, year round. Click here for more information.

Selected memberships are still available. Simply check out Membership Packages and choose the option that suits you.

Once you select your membership package, you will be prompted to create a Swan-e Account or login if you have an existing account.

Please note, due to COVID-19, we are currently experiencing delays in the delivery of member packs. We are grateful for your support, and hope to have your membership pack to you as soon as possible.

To renew your membership, simply login to your Swan e-Account using your email address and password, and follow the prompts.

Please note, due to COVID-19, we are currently experiencing delays in the delivery of member packs. We are grateful for your support, and hope to have your membership pack to you as soon as possible.

Members and fans are encouraged to check their contact details are up to date by logging in at membership.sydneyswans.com.au so that we can provide the latest updates.

To update your details including postal address, mobile number and email address, simply login to your Swan-e Account and select ‘Edit My Profile’ in the top left corner.

All recruiters are in the draw to win a Volkswagen Golf 110TSI Comfortline 7-Speed DSG. Click here to view the recruiter rewards for 2020.

Important: Due to ongoing bushfire activity, Australia Post operations have been impacted in a number of locations in NSW, Victoria and SA. For more information on locations where deliveries are impacted (including your 2020 membership pack), please see here.

The  2020 Member Draft is now open! Click here to sign up.

By signing up to the Member Draft you will:

• Be among the first to find out when 2020 memberships launch.
• Receive all the latest news from the Sydney Swans in the pre-season; and
• Go in the draw to win $100 off your 2020 membership

Please note that 2019 members do not need to enter the draft. The Sydney Swans Membership Team will be in touch regarding your renewal, so keep an eye on your inbox.

Despite the end of the home and away season there is still plenty to happening over the next few months of the season as the players prepare for a return to training.

Click here to keep up to date with all the key dates.

To access exclusive Member Rewards, click here and enter your 7-digit membership number.
New rewards are added regularly.

If you would like to update your credit card details, please log in to your Swan-e Account here and follow the prompts.

Our office and phone lines will be closed during this period with memberships still available for purchase online here.

From everyone here at the Sydney Swans, we would like to wish you a safe and happy festive season.

See you at the footy in 2020!

Sydney Swans Trading Hours – Sydney Office

Our offices and phone lines will be closed for the festive season from 12pm, Friday December 20, 2019 to Monday, January 13, 2020.

Sydney Swans Trading Hours – Melbourne Office

Our office and phone lines will be closed for the festive season from 12pm, Thursday December 19, 2019 to Monday, January 13, 2020.

Once you have purchased or renewed a membership, you will be sent a tracking email when your pack is on the way. Simply enter your member number to track your pack.

If you have not received your tracking email, please check your junk folder and mark Sydney Swans as a safe contact.

Your Swans Membership can be paid via three convenient options:

• Swans Smart Pay,  pay via monthly instalments or in full with no additional fees and automatic renewal
• Full payment
• Cheque or money order payable to Sydney Swans Limited

Click here for more information about Swans Smart Pay and payment options.

If you have an outstanding payment on your membership, there are two easy ways to make a payment:

1. Login to your Swan e-Account, select More Info next to Outstanding Balance and follow the steps.
2. Contact Sydney Swans Membership via email or phone.

Your Swan-e Account login details can be found at the top of most emails sent by the Sydney Swans.
If you’re unsure of your Swan-e Account login details, please click here and select ‘Forgot Your Password?’ to reset your login.

Yes. We do require the membership to be purchased in the recipient’s name, so you will need to know their details, including address and date of birth. The membership type can be changed, however if the membership chosen is more expensive then the difference in cost will need to be paid.

Once your pack is on the way you will receive an email with a tracking number where you can track the delivery status of your pack, so keep an eye on your inbox.

Please note, due to COVID-19, we are currently experiencing delays in the delivery of member packs. We are grateful for your support, and hope to have your membership pack to you as soon as possible.

Check to see if your email preferences are up-to-date. You can view them by logging into your Swan-e Account here.

Make sure you save the below emails into your address book or safe list:

• Membership – swansmembership@sydneyswans.com.au
• MySwans – MySwans@sydneyswans.com.au
• Partner offers – sponsorship@sydneyswans.com.au
• Merchandise – merchandise@sydneyswans.com.au