Sydney Swans members can now download their mobile member tickets for upcoming games via smart phone. Once set up, you’ll be able to scan the QR code on your phone to enter the ground. To view our step-by-step guide, please click here.

To find out more about the matches included in your membership, including access to AWAY matches, please click here to login to your Swan-e Account.

Sometimes our emails end up in your junk, spam, promotions or other email folders. Have a look there, and make sure you save swansmembership@sydneyswans.com.au into your address book or safe list so our emails land in your main email inbox.

If our emails aren’t in your junk, spam, promotions or other email folders, please get in touch with Membership Support and we can look into this further for you.

Members will be advised via email once their membership is ready to renew for season 2022. Once available, members will need to login to your Swan e-Account using your email address and password, and follow the prompts.

If you haven’t renewed your membership yet, you can do this via your Swan-e Account. or by contacting our Membership Support team on 02 9157 5020 10am-4pm, Monday to Friday.

The renewal deadline for reserved seat holders and early bird pricing was Friday, February 4, 2022. If your reserved seat is no longer available within your Swan-e Account, please contact Membership Support so that we can check availability or help you secure seats nearby.

Members and fans are encouraged to check their contact details are up to date by logging into their Swan-e Account and selecting their name in the top left corner and then drop down to ‘My Account’.

Handy hint – forgotten your Swan-e Account password and not receiving the password reset emails? Make sure you are using the email address  we send your Swans emails to.

Your Swans Membership can be paid via three convenient options:

• Swans Smart Pay,  pay via monthly instalments or in full with no additional fees and automatic renewal
• Full payment
• Cheque or money order payable to Sydney Swans Limited

If you would like to update your credit card details, please log in to your Swan-e Account here and follow the prompts.

Alternatively, please contact Membership Support on (02) 9157 5020 10am-4pm Monday to Friday.

If you’re unsure of your Swan-e Account login details, please click here and select ‘Forgot Your Password?’ to reset your login.

To access exclusive Member Rewards, log into your Swan-e Account and select ‘Member Rewards’ from the header.

Yes, we offer memberships for companion card holders. We will provide two of the same membership type for the price of one concession of that membership type. It is entirely up to the companion card holder as to the membership type they wish to purchase and whether both are in one name or two people hold one membership each.

To set up your membership with a companion card please get in touch with our Membership Support team.

Membership Support are available to help you with your enquiries and to answer your questions.

Please be aware we are experiencing a high volume of calls, so please take advantage of our call back system when you dial up our Support Centre and we’ll get back to you. Contact the team on (02) 9157 5020 10am-4pm Monday to Friday or email us at swansmembership@sydneyswans.com.au.

If you’re giving the gift of Sydney Swans membership you can create an account in the recipient’s name and add your contact details so we don’t accidentally ruin the surprise!

If you’d like something to present to the recipient before the pack will arrive, you can download a free personalised gift card here.

Membership Support is here to help if you need it. Get in touch on 02 9157 5020 10am-4pm (make sure to use the call back option when we are experiencing a high volume of calls) or swansmembership@sydneyswans.com.au

Our priority will be to find a solution that meets your needs. Membership Support is available to help you and talk through a range of options. Contact the team on (02) 9157 5020 10am-4pm Monday to Friday or email swansmembership@sydneyswans.com.au

View our Hardship Policy.