Eligible 11-game members and limited-access members who have pledged their support for 2020 were able to redeem a ticket via Ticketek for Round 8 on Tuesday, July 21. Tickets will be sent to successful members via SMS on Thursday, July 23. Further details regarding ticket redemption and answers to frequently asked questions can be found below.

Limited-access members who have adjusted their membership or paused their payment plan are able to redeem a ticket through the club on Thursday, July 23. Further details have been sent to these members via email.

Game-access members who opted to downgrade their membership and non-access members who are based in NSW or the ACT will be able to purchase one ticket per member from 10am on Thursday, July 23, subject to capacity. Further details have been sent to these members via email.

Should you have any questions, please contact Membership Support on 1300 663 819 or email swansmembership@sydneyswans.com.au.

The following member groups were eligible to redeem tickets for Round 8 via Ticketek on Tuesday, July 21.

PRIORITY ONE 
Includes: NSW and ACT-based 11-match members who have selected to pledge their membership and Sydney Swans Life Members
Booking Time: Tuesday, July 21 9am – 12pm AEST

PRIORITY TWO
Includes: NSW and ACT-based 11-match members who have selected to adjust their membership
Booking Time: Tuesday, July 21 12pm – 3pm AEST

PRIORITY THREE 
Includes: NSW and ACT-based limited access members who have selected to pledge their membership
Booking Time: Tuesday, July 21 3pm – 5pm AEST

Limited-access members who have adjusted their membership or paused their payment plan are able to redeem a ticket through the club on Thursday, July 23. Further details have been sent to these members via email.

Game-access members who opted to downgrade their membership and non-access members who are based in NSW or the ACT will be able to purchase one ticket per member from 10am on Thursday, July 23, subject to capacity. Further details have been sent to these members via email.

Should you have any questions, please contact Membership Support on 1300 663 819 or email swansmembership@sydneyswans.com.au.

INELIGIBLE MEMBERS

Due to NSW Health recommendations, this match will be restricted to NSW and ACT residents only. Regardless of the membership product held, if you reside outside of NSW or the ACT you are not able to book for Round 8.

Any members who have non-compliant payment plans and those who have downgraded or requested a refund for their 2020 membership have been excluded. Please contact Membership Support on 1300 663 819 to reactivate or upgrade your membership.

Tickets cannot be on-sold. The primary contact for the group may be required to present identification upon entry to the SCG. This is to ensure you can be contacted by NSW Health if required.

Yes, however you must use one of the tickets. The primary contact for the group may be required to present identification upon entry to the SCG.

One (1) ticket will be issued per eligible barcode, subject to availability. No additional tickets will be available for guests at this stage. Limited corporate hospitality tickets are available at sydneyswanshospitality.com.au.

Yes. However, children under the age of 16 years are unable to book without an adult member within the same group.

No. All patrons need to be ticketed. If your child has not been issued a ticket, they are unable to attend the match.

Members will receive a confirmation email once they have successfully completed their registration. Please note, this  email is NOT confirmation of a ticket. A successful registration in the ballot does not guarantee a ticket.

Unfortunately not. To accommodate as many members as possible, in line with physical distancing requirements, we need to spread out more than we’re used to at the SCG. The best available ticket will be allocated to you. Members will not be allocated a seat in their usual area of the SCG.

There are several seating restrictions in place from NSW Health and the AFL and we ask for your understanding and support in sitting in the bay and row listed on your ticket. Once you arrive at the row listed on your ticket, choose any seat but please leave a minimum of two seats empty between your group and the next group.

Eligible Cheer Squad members who are based in NSW and the ACT have received additional information via email. Cheer Squad members must submit their ticket request by 5pm on Monday, July 20.

Following the conclusion of the ballot registration period, entries will be randomly selected and the best available seating will be allocated.

Members who are successful in securing a ticket will receive an email confirmation after completing their booking.

Tickets will be sent out via SMS prior to match day to the primary group contact. More information on mobile tickets can be found here.

If your tickets have not arrived, please contact Membership Support on 1300 663 819 or email swansmembership@sydneyswans.com.au. Our phone lines will be open and the email inbox will be monitored from 1pm on match day to provide assistance if required. For issues downloading your tickets, please visit the Ticketek Box Office next to Gate B on Driver Avenue at the SCG.

Yes. Please follow the booking process online as normal. If you receive a ticket, please present identification and your successful Ticketek Account Number to the Ticketek Box Office next to Gate B on Driver Avenue at the SCG on match day to collect your ticket/s.

At this stage, tickets are only available to eligible members.

Limited corporate hospitality tickets are available for sale to NSW and ACT residents only. Please visit sydneyswanshospitality.com.au for more information.

Please refer to the SCG Conditions of Entry, avoid bringing any restricted/prohibited items and read through the below patron waiver.

Ensuring the health and safety of members and the community is our priority and patrons will be denied entry to the SCG and its premises should they have symptoms that may place persons at risk, endanger, or impact on public health.

Patron Waiver

By purchasing or accepting Tickets to an SCG event, you and your guest(s) acknowledge that, even with rigorous control measures in place at the SCG, there remains at this time, an unquantifiable risk of transmission of viral illness including COVID-19. By attending the SCG you and your guest(s) acknowledge that you have considered those risks and your personal circumstances, including any health condition or vulnerability that you or your guest(s) may have, and the circumstances of persons with whom you will be in close contact following your attendance at the SCG. You acknowledge that, for a small number of people, COVID-19 has very serious health consequences.  The SCG expressly relies on you to bring this health issue waiver to the attention of your guest(s). The SCG will rely on this health issue waiver and proceed on the basis that you and your guest(s) acknowledge and accept these risks. 

The SCG looks forward to welcoming fans back in line with current COVID-19 health advice and Government regulations. They have put a number of game day measures in place to create a safe environment for fans at major events.

You have an important role to play in supporting the SCG’s COVID-Safe Plan and we need your help to ensure we keep our community safe.

Members attending events at the SCG are encouraged to follow these guidelines:

• Stay home if you’re feeling unwell, have been in contact with a suspected or confirmed COVID-19 case in the past 14 days, or have attended one of the locations during the dates detailed by the NSW Government at this link – including but not limited to the Crossroads Hotel: https://www.nsw.gov.au/covid-19/latest-news-and-updates
• Practise physical distancing of 1.5m when entering, navigating and exiting the SCG
• Only sit in the section and row listed on your ticket but choose any seat in your row – you may sit with your ticketed group but need to keep two seats away from anyone in your row that you don’t know
• Follow signage and the directives of staff at all times
• Consume food and beverage in your seat and stay in your seat at all times unless purchasing food or drink or using amenities
• Practise high-level hygiene, including washing your hands and/or using sanitiser regularly, and coughing or sneezing into your elbow
• Minimise the number and size of bags you bring to the venue
• Ensure you bring a valid debit/credit card with you as all transactions within the venue are card only
• Download and activate the COVIDSafe app to your phone before the game

For further information, please visit the website of the SCG and refer to the Additional Conditions of Entry due to COVID-19.

You must sit in the assigned section and row on your ticket but you may choose any seat in your row. Please leave a minimum of two seats empty between your group and the next group.

Every second row will be left empty and we have significantly reduced the venue’s capacity to assist with physical distancing.

No, the Membership Service offices will not be open at Round 8. The Membership Support team will be available via phone or email on match day. Please call 1300 663 819 from 1pm until the end of the first quarter if you require assistance. The email inbox swansmembership@sydneyswans.com.au will also be monitored during this time.

Please note, member redemptions will not be available at this match.

For any issues regarding match tickets, including downloading or accessing your mobile ticket/s, please visit the Ticketek Box Office at the SCG (next to Gate B).

No, dress regulations will not apply for this match.

Yes. Public transport will be available to the SCG. Please note, public transport is NOT included in your ticket.

AFL fans travelling by public transport are reminded that services continue to operate at a reduced capacity to maintain physical distancing across the network. Allow plenty of additional travel time and plan ahead by checking real-time capacity indicators where available as you may need to wait for the next service with available physical distancing capacity.

Due to reduced capacity, queues for light rail services and shuttle buses between Central and Moore Park to get you to and from the venue may be lengthy so fans are strongly encouraged to consider walking via Devonshire St and the Albert ‘Tibby’ Cotter Walkway to minimise wait times.

Remember to practise physical distancing when on-board transport services and to look for the ‘green dots’ to find the safest places to sit or stand. Additional measures and staff will be in place around key transport hubs to safely manage crowds arriving and leaving the game so be patient, practise physical distancing and follow the directions of staff on site.

Visit transportnsw.info for details on event transport services and more information on COVID-19 travel advice.

EP3 (entry from Lang Road) will be open. You can pre-book your parking in EP3 HERE.

Car parking is also available at the Entertainment Quarter Car Park located on Errol Flynn Boulevard.

Fees apply for both car parks and payment is by card only.

Please note Driver Avenue will be closed on event day. All access to the car parks will be via Lang Road.

Members are encouraged to plan to arrive early as parking is expected to be in high demand and traffic may also be heavier than usual.

Successful members will be given an entry time for venue access and you must enter via the gate listed on your ticket. This is to limit crowds at entry points and to ensure physical distancing is maintained. Please refer to the event information email that will be sent in advance of match day to confirm the entry time for your stand/bay.

All tickets will be issued as digital tickets via SMS to the primary member prior to match day. It is recommended that you download your tickets in advance of arriving at the SCG. It is the responsibility of the primary contact for the group to distribute the tickets to other members.

Please note, all 2020 membership cards will not be valid at the SCG until further notice.

Missing your entry time means you may have to wait until staff are once again available to complete the entry checks. If you are running late, please follow the instructions of venue staff. The rules in place are to ensure the health and safety of all patrons and our adherence to them is important to ensure crowds can continue to the return the footy into the future.

Selected food and beverage outlets will be open. Please note, you will only be able to access the outlets closest to your seat. You will not be able to move into different areas of the ground to purchase different items. Please note, the SCG is now cashless. Payment will be via card only.

When purchasing food, please maintain physical distancing while queuing.

You are also able to bring food from home to consume at the ground. Please refer to the SCG Conditions of Entry to ensure you are aware of what food and beverage items are not permitted to be bought into the venue.

Yes, the Swanshop outlets will be open in the following locations. Please note, you will only be able to access the outlets closest to your seat. You will not be able to move into different areas of the ground to purchase different items.

• Victor Trumper Level 1
• MA Noble Stand
• Inside Gate A near the Members Pavilion

Please note, the SCG is now cashless. Payment will be via card only.

No. There are several seating restrictions in place from NSW Health and the AFL and we ask for your understanding and support in sitting in the bay and row listed on your ticket. Once you arrive at the row listed on your ticket, choose any seat but please leave a minimum of two seats empty between your group and the next group. You will not be able to move around the venue into other areas except to enter and exit the venue.

No. Contact with players and Sydney Swans staff is prohibited. Members will not be able to sit or stand in the first two rows of every bay to ensure the AFL’s strict health protocols are met.

Yes. Members will be encouraged to wait for direction of stadium staff before exiting their section. This is to avoid congestion and ensure physical distancing. Patrons will be required to exit via the same gate through which they entered the stadium.

With the AFL announcing that football will return on June 11, we have outlined some choices below for members to continue to contribute and support the Sydney Swans in 2020. These options were communicated to eligible members via email on Monday, May 18.

The Sydney Swans are committed to treating all members fairly by providing compensation options to those impacted, should they wish to receive it. To view the Sydney Swans membership refund policy and COVID-19 Impact Policy, please click here.

If you are able to continue your support, in advance we say thank you. Through these challenging times, your support has never been more important. Together we will be making our mark on Bloods history.

—

These options are available for Sydney Swans Members with match access purchased prior to March 13, 2020.

Maintain your membership: Sydney Swans match access members can maintain their membership (including by Smart Pay members continuing to make all remaining payments) and receive 2020 BLOODS MEMBER status. This status will come with a range of new entitlements from June 1, 2020 including exclusive content, rewards and a 2020 BLOODS commemorative pin or patch to acknowledge their commitment in 2021. This status will be a permanent honour for as long the member maintains their membership. To pledge your support, please click here.

Adjust your membership: Sydney Swans match access members can adjust their level of support by pausing their payment plan (Smart Pay 10-Monthly Payment Plan members only who are up to date as at May 18, 2020) and discontinuing further payments or electing to receive a 40% reduction (full payment) on their 2020 membership payment. This reduction will be calculated on the total paid price of membership. Members will receive BLOODS SUPPORTER status, and will receive a commemorative pin or patch to acknowledge their commitment in 2021. This status will come with some new entitlements from June 1, 2020. This status will be a permanent honour for as long the member maintains their membership. Eligible members can select this option by logging in to your Swan-e Account.

Downgrade your membership: Sydney Swans match access members (excluding Interstate Supporter Members, Redback and Redback Plus Members) can downgrade their membership and receive a 75% reduction in membership payment for 2020. This reduction will be calculated on the total paid price of membership. A minimum payment of $25 per membership is required to keep the membership benefits and cover a small portion of the cost of benefits already fulfilled, including your member pack. Eligible members can select this option by logging in to your Swan-e Account.

Refund: Sydney Swans game access members can access a full refund on all payments made, less the cost of benefits already supplied, effectively terminating any further 2020 membership benefits and 2021 membership benefits including membership continuity and reserved seating. The costs of benefits already supplied will be calculated based on the type of membership held and the benefits already delivered as part of that membership, including but not limited to the member pack and events attended. This will be shared with each member individually as part of the refund process. To discuss this option, please contact Membership Support on 1300 663 819.

Access to matches
In the event that spectators may attend AFL matches later in the 2020 AFL Premiership Season, Sydney Swans members that have selected the Maintain or Adjust options will be provided with match access as part of their selected membership option.  Downgrade members may be required to pay additional fees. The Refund Option does not include match access should it become available.

You will become a 2020 Bloods Member and with that will come a suite of extra benefits which will begin rolling out from June 1. This will include some terrific offers for things such as music subscriptions, cellar door wine offers, news subscriptions and local businesses in your area(s).

PLUS a range of new Sydney Swans content including access to virtual events and member exclusives.

Bloods members will also receive a commemorative pin or patch included in your 2021 membership pack.

Your membership continuity and reserved seat (if applicable) will remain and subject to crowds being permitted to return this season, you’ll have access to Sydney Swans matches in 2020.

More benefits will be announced through the season, stay tuned to your inbox to find out more.

By selecting to adjust your membership and contributing 60% of your membership to the Club you will be honoured as a Bloods Supporter.

Your membership continuity and reserved seat (if applicable) will remain and subject to crowds being permitted to return this season, access to Sydney Swans matches in 2020.

In addition, Bloods Supporters will receive:

• A commemorative pin or patch included in your 2021 membership pack
• Additional Member Rewards including even more great special offers

Stay tuned to your inbox for more information and to access Member Rewards.

Yes. More information will be available in the lead up to 2021 renewals and will be communicated to members via your nominated email address.

It’s likely that you will be required to opt back into your payment plan in 2021. More information will be made available to members in the lead up to 2021 renewals, including any updates to Swans Smart Pay terms and conditions.

Put simply, we need your support this year and next. To ensure our club survives and thrives into the future we need to reset each year. For this reason, we have made the decision to keep any 2020 membership contributions in the same financial year.

If you are linked to family members through your PAYMENT via a Footy Family, then yes, your option selection will be applied to all family members.

If you pay separately for your membership(s), you will need to log in to each paying members’ Swan-e Account to apply the selection for each member.

To check your option selection has been applied to all memberships you pay for, please contact Membership Support Monday – Friday between 10am -1pm by phone on 1300 663 819 or email swansmembership@sydneyswans.com.au.

Reimbursements or refunds will take up to 28 days to return to your nominated card or account.

Yes. Your reserved seat will be placed on hold and will be available for renewal in 2021.

Limited crowds will be welcomed back to the SCG from July 1 as a result of NSW Government health orders.

Information on how to gain access to matches will be shared with eligible Bloods Members and Bloods Supporter members via email only in advance of Sydney Swans home games. We can’t wait to have more members back in the stands with us!

Yes. The AFL has advised the fixture will be released in blocks of up to 4-6 weeks, with the first block released on May 25. Please click here to view the updated fixture.

Members can make tax deductible donations to the Sydney Swans Foundation, via the Australian Sports Foundation. Donations made via the ASF will go into directly supporting the club into the future. To make a donation visit: https://asf.org.au/donate/sydney-swans-foundation/.

No, however you can make tax deductible donations to the Sydney Swans Foundation (see above).

Membership Support is available Monday – Friday 10am -1pm by phone on 1300 663 819 or send us an email at swansmembership@sydneyswans.com.au.

We ask for your patience as we are experiencing a high volume of calls and emails as a result of the impact of COVID-19 on the 2020 AFL Premiership Season.

Members and fans are asked to keep hold of their tickets and await further advice. All ticket holders will receive further information in advance of the fixture they purchased tickets to.

Members and fans are encouraged to check their contact details are up to date by logging in at membership.sydneyswans.com.au so that we can provide the latest updates.

Visit www.sydneyswans.com.au for the latest updates on the postponement of the 2020 season due to COVID-19.

To view responses to frequently asked questions about the season, please click here.

Being a member of the Sydney Swans is about much more than just access to matches. There are plenty of member perks available, year round. Click here for more information.

Selected memberships are still available. Simply check out Membership Packages and choose the option that suits you.

Once you select your membership package, you will be prompted to create a Swan-e Account or login if you have an existing account.

Please note, due to COVID-19, we are currently experiencing delays in the delivery of member packs. We are grateful for your support, and hope to have your membership pack to you as soon as possible.

To renew your membership, simply login to your Swan e-Account using your email address and password, and follow the prompts.

Please note, due to COVID-19, we are currently experiencing delays in the delivery of member packs. We are grateful for your support, and hope to have your membership pack to you as soon as possible.

Members and fans are encouraged to check their contact details are up to date by logging in at membership.sydneyswans.com.au so that we can provide the latest updates.

To update your details including postal address, mobile number and email address, simply login to your Swan-e Account and select ‘Edit My Profile’ in the top left corner.

All recruiters are in the draw to win a Volkswagen Golf 110TSI Comfortline 7-Speed DSG. Click here to view the recruiter rewards for 2020.

Important: Due to ongoing bushfire activity, Australia Post operations have been impacted in a number of locations in NSW, Victoria and SA. For more information on locations where deliveries are impacted (including your 2020 membership pack), please see here.

The  2020 Member Draft is now open! Click here to sign up.

By signing up to the Member Draft you will:

• Be among the first to find out when 2020 memberships launch.
• Receive all the latest news from the Sydney Swans in the pre-season; and
• Go in the draw to win $100 off your 2020 membership

Please note that 2019 members do not need to enter the draft. The Sydney Swans Membership Team will be in touch regarding your renewal, so keep an eye on your inbox.

Despite the end of the home and away season there is still plenty to happening over the next few months of the season as the players prepare for a return to training.

Click here to keep up to date with all the key dates.

To access exclusive Member Rewards, click here and enter your 7-digit membership number.
New rewards are added regularly.

If you would like to update your credit card details, please log in to your Swan-e Account here and follow the prompts.

Our office and phone lines will be closed during this period with memberships still available for purchase online here.

From everyone here at the Sydney Swans, we would like to wish you a safe and happy festive season.

See you at the footy in 2020!

Sydney Swans Trading Hours – Sydney Office

Our offices and phone lines will be closed for the festive season from 12pm, Friday December 20, 2019 to Monday, January 13, 2020.

Sydney Swans Trading Hours – Melbourne Office

Our office and phone lines will be closed for the festive season from 12pm, Thursday December 19, 2019 to Monday, January 13, 2020.

Once you have purchased or renewed a membership, you will be sent a tracking email when your pack is on the way. Simply enter your member number to track your pack.

If you have not received your tracking email, please check your junk folder and mark Sydney Swans as a safe contact.

Your Swans Membership can be paid via three convenient options:

• Swans Smart Pay,  pay via monthly instalments or in full with no additional fees and automatic renewal
• Full payment
• Cheque or money order payable to Sydney Swans Limited

Click here for more information about Swans Smart Pay and payment options.

If you have an outstanding payment on your membership, there are two easy ways to make a payment:

1. Login to your Swan e-Account, select More Info next to Outstanding Balance and follow the steps.
2. Contact Sydney Swans Membership via email or phone.

Your Swan-e Account login details can be found at the top of most emails sent by the Sydney Swans.
If you’re unsure of your Swan-e Account login details, please click here and select ‘Forgot Your Password?’ to reset your login.

Yes. We do require the membership to be purchased in the recipient’s name, so you will need to know their details, including address and date of birth. The membership type can be changed, however if the membership chosen is more expensive then the difference in cost will need to be paid.

Once your pack is on the way you will receive an email with a tracking number where you can track the delivery status of your pack, so keep an eye on your inbox.

Please note, due to COVID-19, we are currently experiencing delays in the delivery of member packs. We are grateful for your support, and hope to have your membership pack to you as soon as possible.

Check to see if your email preferences are up-to-date. You can view them by logging into your Swan-e Account here.

Make sure you save the below emails into your address book or safe list:

• Membership – swansmembership@sydneyswans.com.au
• MySwans – MySwans@sydneyswans.com.au
• Partner offers – sponsorship@sydneyswans.com.au
• Merchandise – merchandise@sydneyswans.com.au