Last updated: October 19, 2020
All 2021 Sydney Swans Football Club memberships are subject to the following terms and conditions. By purchasing a 2021 membership product, you are agreeing to these terms. Please read them carefully.
If you are successful in your membership application, the Club will issue membership benefits.
The membership benefits will include a membership as well as the benefits which you apply for and which are granted by the Club.
There are several classes of membership and benefits which are listed below.
The membership fee payable will be allocated by the Club between the membership itself and the benefit which are part of that membership package.
Where a valid email address has been provided, the Club will confirm your membership purchase via email within five (5) business days.
Member packs will be dispatched from February, 2021 and will take approximately 10-14 business days to arrive from issue. Upon dispatch, members will be sent an email with tracking information and further details.
Match-access members who join during the 2021 season will receive access to a mobile membership card. Members must download the official Sydney Swans App to access this card. Members will not receive a physical membership card, unless requested. Additional fees may apply for a physical membership card.
The Club reserves its right not to accept any membership application in its absolute discretion.
2. Term of Membership
Your Club membership will entitle you to the benefits of Club membership from the Club’s receipt of your membership payment to October 31, 2021, subject to the following terms and conditions.
2.1 The membership component of your membership fee is not refundable under any circumstance.
2.2 The benefits component of your membership fee may be refundable in certain circumstances as set out in the following terms and conditions and by accepting your membership you confirm that you agree to and understand that.
2.3 The cost of the Membership Component of each Membership and the cost of the Benefits Component of each Membership are available on request.
3.1 Club Membership Categories and Entitlements
Your membership category is established by the ticket category you receive (i.e. adult, concession, youth or junior), the number of games you attend and the location of your seating.
Memberships that include entry to Sydney Swans home matches played at the SCG include return public transport upon presentation of their 2021 mobile membership card or physical membership card (if issued), subject to NSW Government public health orders. Other conditions apply. Visit transportnsw.info/events in advance of the match for further information.
3.1.1 Reserved Seat Membership categories
3.1.1a Full Season
Full season reserved seat members are allocated a seat at the SCG for all home matches during the 2021 AFL Premiership home and away season.
Should a full season reserved seat member be unable to attend a match, they may return their reserved seat for sale to the general public. If the seat is sold, the member will receive a credit towards their 2022 membership. The credit amount is based on the ticket category of the membership and the location of the seat. Once a member has returned their seat for a match, their membership card will not permit access to the venue and the member waives all access to the seat for the relevant match. Seats can be returned by logging in to your Swan-e Account within the communicated timeframe. Dates will be communicated in January 2021 if possible, or subject to receiving the 2021 AFL Premiership Season fixture.
2021 Seat Return Credit Amounts (credit issued per match where the seat is sold to the general public)
Discount applied to 2022 membership payment
Should venue capacity be below 100% due to COVID-19 government health and safety restrictions or for any other health or safety restriction, the 2021 Seat Return and credit will not be available.
Platinum Flexi and Gold Flexi members are allocated a seat at the SCG for the season. Match access is managed by the member in advance of each fixture.
If a member does not wish to attend a match, they must return their reserved seat within the communicated timeframe. Dates will be communicated in January 2021 if possible, or subject to receiving the 2021 AFL Premiership Season fixture. Seats can be returned by logging in to your Swan-e Account. Once a member has returned their seat for a match, their mobile membership card will not permit access to the venue and the member waives all access to the seat for the relevant match.
Members will be reminded a minimum of three (3) times to relinquish their seat booking via contact details provided including email and mobile phone if they do not intend to use the season for a match.
If the seat is not returned, this indicates a member’s intention to use the reserved seat and they will be charged the applicable match fee outlined below to the credit card on file within the 5 working days following the match.
Flexi Match Fee (applies per game where the seat is not returned)
If any match payment fails in the five (5) working days following the match, members will be notified via email, SMS or via other channels as necessary of outstanding balances. Match access may be blocked if outstanding balances are unpaid.
Should venue capacity be below 100% due to COVID-19 government health and safety restrictions or any other health and safety restriction, Flexi members will be informed about their right to attend or not attend a match and any additional booking or registration requirements to confirm match attendance if attendance is available.
Members can nominate their seating preference at the time of purchase of their membership, and best efforts will be made to meet the request. Should the Club be unable to find an available seat based on the member preference, all attempts will be made to contact the member to discuss a suitable alternative.
2020 members must renew their reserved seat by January 31, 2021 to guarantee access to the same seat in 2021.
Unreserved seat members have access to designated General Admission or Red Zone areas for the 2021 AFL Premiership home and away season for the number of matches outlined in the package description. Access may be gained to unreserved seating on a first-in, first-served basis, subject to availability. Members can upgrade to a reserved seat for an additional fee, subject to availability.
There are two unreserved seating areas at the Sydney Cricket Ground (SCG), accessible depending on membership category:
- Red Zone – Located in the lower Ladies Pavilion, MA Noble Stand and Levels 2 and 4 of the Bradman Stand.
- General Admission – Located in Bays 14-18.
For Melbourne Cricket Ground (the MCG) and Marvel Stadium matches, there are two unreserved seating areas, accessible depending on membership category. The bays available will be subject to the areas taken by the opposition for its use.
- General Admission
- AFL Members Reserve
Additional fees and charges may apply to membership usage in General Admission, Red Zone and the AFL Members Reserve. These members’ access to matches is not guaranteed. These members’ access is subject to capacity and the Club recommends that these members arrive early or reserve a seat in advance to guarantee entry, particularly at high demand matches. Reserved seat upgrades can be purchased at Ticketek for SCG and MCG matches, and at Ticketmaster for Marvel Stadium matches, subject to availability. Additional fees apply and ticket agencies may charge a booking fee which is to be covered by the member.
Dress regulations apply for all members and guests accessing the Red Zone at SCG matches. Members with access to this area are reminded of their responsibility to ensure that their own dress and that of their guests conforms to the standards required.
The following guidelines have been developed to assist members and guests:
- Neat, smart casual dress at all times;
- No revealing, unclean or untidy clothing or footwear is permitted including ripped jeans or thongs;
- Generally appearance should NOT be dishevelled or unkempt;
- Men must wear a collared shirt. A Club guernsey will be accepted in the Red Zone, but not in the Members Dining room;
- Dress regulations apply to children over 15 years of age.
For full terms and guidelines about SCG dress regulations, please visit www.sydneycricketground.com.au.
Should a Sydney Swans member or their guest seeking to access the Red Zone fail to comply to the above stated dress regulations, they will not be permitted access into the venue and will waive their entry entitlements for that match.
Limited reserved seat upgrades into areas of the SCG without dress regulations may be available for purchase from the Sydney Swans Membership Support Office at Gate A at the SCG on match day for $17 for an adult/concession and $11 for a junior (subject to availability).
Red Zone Guest Passes
Members with access to the Red Zone are able to purchase guest passes into this area for matches at the SCG via Ticketek. The number of guest passes available per member for these members may apply at the discretion of the Club. Guest passes are limited and may sell out in advance of the match. The ticket agency may charge a booking fee in addition to the guest pass price which is to be covered by the member.
VIC Gold, VIC Silver and VIC Digital 3 membership categories
The pricing of VIC Gold, VIC Silver and VIC Digital 3 memberships as at October 19, 2020 is based on the game access entitlements listed in product benefits for each membership product. An adjustment may be made to the price of these products following the announcement of the 2021 AFL Premiership Season fixture if the number of games listed is not available. Should an adjustment be required, this will be communicated to impacted members in these membership categories and Sydney Swans will determine and communicate whether a portion of the monies paid will be returned or future payment plan instalments adjusted.
3.1.3 VIC Flexi membership category
VIC Flexi members have access to the unreserved general admission area for all Sydney Swans away matches played at the MCG and Marvel Stadium during the 2021 Premiership Season (subject to general admission conditions listed in 3.1.2).
A match fee is charged based on attendance.
Attendance is recorded by the scanning of the member’s mobile membership card at the gate on match day. If a scan is recorded, the member will be charged the applicable match fee outlined below to the credit card on file within the five (5) working days following the match.
Flexi Match Fee (applies per game)
If any match payment fails in the five (5) working days following the match, members will be notified via email, SMS or via other channels as necessary of outstanding balances. Future match access may be blocked if outstanding balances are unpaid.
Should venue capacity be below 100% due to COVID-19 government health and safety restrictions or any other health and safety restriction, an alternative process may be communicated to Flexi members to register their match attendance.
3.1.4 Interstate membership categories
Interstate members have access to purchase a reserved seat at a Sydney Swans away match played in their home state if fixtured. Access to purchase is not guaranteed and is subject to capacity and availability. If tickets are limited, a ballot may be conducted. Tickets will be purchased through the ticketing agent. Transaction fees may apply.
Interstate members also have access to unreserved seating areas for matches in Sydney as outlined in their package description. The General Admission/Red Zone terms and conditions as outlined above apply to matches at the SCG and access to these areas is subject to availability.
3.1.5 Non-Access membership categories
Non-access memberships (including but not limited to Supporter, Swans Squad and Cyggy Club membership categories) do not include access to any Sydney Swans matches. If available, tickets to Swans home matches at the SCG can be purchased by non-access members using the member number of non-access memberships via Ticketek with a 15% discount for reserved seating.
3.1.6 BLOODS 5-Year membership categories
BLOODS 5-Year membership is available by invitation only to selected members. This membership is valid for five seasons from the date of purchase and is non-transferable.
Member benefits will be supplied for each year of the membership, in line with the benefits outlined in the product description. Should inclusions change or become unavailable over the five-year period, all efforts will be made to provide equivalent value but that cannot be guaranteed.
This membership is limited to 1,000 members in NSW and 1,000 in Victoria. The state of issue is determined by the membership package purchased and not by residential address.
3.1.7 Cheer Squad
Members who join the Cheer Squad have access to the designated unreserved Cheer Squad area on match day. This Cheer Squad area is in Bay 17 at the SCG. This area is an alcohol-free family area. Members will be asked to contribute to Cheer Squad responsibilities including banner making and match day duties.
To be eligible for Finals and Grand Final ticketing benefits with the Cheer Squad, a Cheer Squad member must attend a minimum of 80% of home matches actually played at the SCG or 80% of away matches actually held at the MCG or Marvel Stadium.
Cheer Squad members are bound by the Cheer Squad Code of Conduct. The Code of Conduct is designed to make the Sydney Swans Cheer Squad a pleasant, safe and friendly environment. Members are required to conduct themselves in a respectful manner in their dealings with the Club and its representatives. Policies and procedures as set by the Club or outlined in the Cheer Squad Code of Conduct must be adhered to at all times.
Failure to comply with terms outlined in the Cheer Squad Code of Conduct may result in suspension of Cheer Squad membership or the forfeit of Club membership privileges and the loss of membership at the Club’s absolute discretion.
3.1.8 Auskick Junior Membership
The Auskick Junior Membership is provided to each 2021 Community/Club NAB AFL Auskick participant who opts into receiving an AFL Club membership at the time of registration, by nominating his/her AFL Club of support (Club).
If a recipient of the Auskick Junior Membership elects to change the Club originally selected, the original Club membership will be cancelled. A new Club membership will only be provided at the discretion of the AFL.
Auskick Junior Membership is not transferable, cannot be resold and is non-refundable. Auskick Junior Membership is subject to all other terms and conditions of the Club’s membership.
The Club and/or AFL reserves the right to cancel any Auskick Junior Membership without a refund where a member is deemed by the Club and/or AFL to have breached these terms and conditions.
To be eligible for a Junior membership, the applicant must be under the age of 15 as at January 1, 2021. Juniors under 5 years of age at January 1, 2021 are allowed to attend matches without a Club membership, however, they must not occupy a seat at that match (subject to capacity and venue/AFL conditions of entry).
To be eligible for a Youth membership, the applicant must be aged 15 – 18 as at January 1, 2021.
Any Sydney Swans member eligible for a Sydney Swans Concession Membership may be required to provide a copy of their concession at the time of purchase. Members in this membership category may also be required to present proof of their concession upon entry to the venue on match day.
Concession discounts apply to Sydney Swans members holding the following pension/concession cards for the duration of the 2021 AFL Toyota Premiership season:
|Disability Support (DSP)||Yes|
|Disability Carers (CAR)||Yes|
|New Start (NS)||No|
|Health Care Card (HC)||No|
|Single Supporting Parents (PPS)||Yes|
|DVA Veteran Card||Yes|
Dependents listed on the pension card are not eligible for a concession membership unless they hold their own pension/concession card.
Student refers to people studying full-time in 2021 who are over the age of 18 as at January 1, 2021. Full-time students 18 years and under may also qualify in the junior or youth classifications. When applying for or renewing a student concession membership, you may be required to supply proof of your full-time study by submitting a copy of your 2021 student card or a photocopy of a stamped, receipted 2021 enrolment form from your education institution.
Concession holders who renew their Sydney Swans concession membership at the adult fee will be required to lodge their concession request by close of business on May 31, 2021 to obtain the appropriate refund. Refund requests and proof of concession received after this time will not be accepted.
Where a family price is listed within a membership category, this includes 2 adults and 2 juniors for reserved seat products or 2 adults and up to 4 juniors for unreserved products unless otherwise noted.
4.1.4 Companion Card
The Sydney Swans are an affiliate of the Companion Card program and the Sydney Swans agrees to provide an equivalent membership to the cardholder’s companion at no charge.
4.2 Toyota AFL Finals Series entitlements
Each member’s access in every membership category to the Toyota AFL Finals Series matches will be determined by the Club as it deems appropriate in accordance with their respective membership category and corresponding entitlements.
4.2.1 Finals Ticketing in Weeks 1-3
Should the Sydney Swans qualify to play in the 2021 AFL Finals Series, the ticketing arrangements are as follows:
(a) Premium members (Redback), BLOODS 5-year members and Premiership Club members are guaranteed the opportunity to purchase the best available tickets in weeks 1-3 of the finals series for all home finals. The Club guarantees these that eligible members will be able to purchase these tickets if they have given their correct contact information to the Club and if these members correctly follow the required process within the time nominated by the Club to purchase those tickets. Limits apply to the number of tickets that can be purchased per member and per transaction.
(b) All remaining Sydney Swans members will have access to purchase tickets during the Members’ Priority Period for finals that are held in weeks 1-3 of the finals series. Limits apply to the number of tickets that can be purchased per member and per transaction. The AFL will provide further information prior to the finals series. The requirements may vary for different weeks of the Finals Series.
4.2.2 Grand Final Access
The Club will send information to members in September 2021 relating to the Grand Final once arrangements are finalised and once it is confirmed that the Club will be participating in finals in 2021. This will include information regarding accessing a Grand Final ticket. This information will be communicated via email and post (if no valid email is available), and on the Sydney Swans websites. It is the responsibility of the member to ensure that their contact information is correct and that they have familiarised themselves with this information.
Members will be required to follow the appropriate procedures as communicated by the Club to secure their Grand Final ticket. Members who do not follow the procedure as communicated by the Club will forfeit their right to access a Grand Final ticket.
Should the Sydney Swans qualify to play in the 2021 AFL Grand Final, each eligible member will have a different priority level for Grand Final tickets depending on the membership ticket category and package held for the 2021 season. They will be:
Priority 1 (the guaranteed opportunity to purchase a Grand Final ticket should the Swans play): Redback members, Cheer Squad members who meet the attendance requirements, Premiership Club members, SCG Premium members, BLOOD5 5-year members and Life members, provided the member has given their correct contact information to the Club, and provided the member follows correctly within the time nominated by the Club the required process set out by the club to purchase those tickets.
Priority 2 (priority to purchase a ticket should the Swans play in the Grand Final, subject to availability): Full season members, VIC AFL Platinum, VIC Gold, VIC Dual Season members, VIC Flexi, Platinum Flexi and Gold Flexi without Premiership Club
Priority 3 (access to purchase a ticket should the Swans play in the Grand Final should any tickets remain following the allocation of tickets to Priority 1 and 2 members): Red 3 members, Red 5 members, Interstate members, VIC Silver members, VIC Digital 3 members, AFL Silver members with Sydney Swans Club Support, Supporter, Global Supporter and Swans Squad members.
All members may only purchase one Grand Final ticket per valid membership in the same category as their membership (for example, an adult must buy an adult ticket) with the exception that there are no junior or youth tickets for the AFL Grand Final; juniors and youths can only purchase a concession ticket.
Should a membership be suspended for any reason during the 2021 season or should a member fail to comply with Sydney Swans Smart Pay instalments, that member will waive their right to access a ticket for any finals game during 2021.
Red Rookie, Auskick, Academy, Cyggy Club and Pet members are not eligible for Grand Final ticket benefits.
4.2.3 Premiership Club Upgrade
2021 full season members, VIC AFL Platinum, VIC Gold, VIC Dual Season, Platinum Flexi, Gold Flexi, VIC Flexi and Interstate Members may select to upgrade their membership to include Premiership Club.
By purchasing the upgrade in addition to their base package, members are given the guaranteed opportunity to purchase a ticket to the 2021 Toyota AFL Grand Final, should the Sydney Swans participate, provided the member has given their correct contact information to the Club and provided the member follows correctly within the time nominated by the Club the required process set out by the Club to purchase tickets for the 2021 Toyota AFL Grand Final.
Reduced access memberships, including Red 3, Red 5, VIC Silver, VIC Digital 3 and non-access members are not eligible to purchase this upgrade.
Premiership Club upgrades are sold subject to availability. Prices as listed below for the Premiership Club upgrade are valid until 11.59pm on March 31, 2021. After this time and date, the price may increase at the Club’s discretion. The Premiership Club upgrade will go off sale at 5pm on July 31, 2021 or sooner if capacity is reached before that time and date.
November 1, 2020 – March 31, 2021
The above Premiership Club upgrade prices are in addition to the cost of base membership for the memberships listed in 4.2.3.
Club members may transfer the use of their membership to a family member or friend to attend a match in their place provided that family member or friend is the equivalent level of membership classification (for example, a junior member can transfer their membership to a child who is also under the age of 15 as at January 1, 2021).
Should a family member or friend of a different classification wish to use the membership card at a Sydney Swans home game (for example, if an adult wishes to use a junior membership), an upgrade pass can be purchased prior to match day. Prices are as follows:
- Upgrade to Concession: $15
- Upgrade to Adult: $25
The person using the membership will need to scan the member card and present the upgrade confirmation at the gate to be allowed entry.
Years of membership (tenure) and BLOODS 5-year memberships are not transferable.
6. Match Day Ticket Re-Issue Fee
Any physical replacement tickets that are printed on match day will incur a $5 match day ticket re-issue fee. This includes but is not limited to replacement tickets for forgotten or lost cards.
All members can access a mobile membership card via the Sydney Swans app to enter the ground. No additional charges apply for the use of the mobile membership card.
7. No On-selling
Club memberships or tickets may not, without the prior written consent of the Club, be on-sold (including via online auction sites). Also, they may not be used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer without express written permission. If a ticket is on-sold or used in breach of this condition, the ticket may be cancelled by the Club without a refund and the bearer of the ticket may be refused admission. Penalties apply including, but not limited to, cancellation of any offending member’s Club Membership which would be without a refund.
8. Membership Upgrades for Members with reciprocal rights
By purchasing a Swans membership via the AFL, MCC or SCG Trust, the member consents to their personal details being provided to the Club, so that the Club can contact them, for example in relation to membership pack fulfilment and finals access.
8.1 AFL members may nominate the Sydney Swans as their club of support. AFL Members who have nominated the Sydney Swans as their club of support may purchase a club reserved seat membership upgrade by contacting Sydney Swans Membership Support.
8.2 MCC members may purchase a club upgrade through the Melbourne Cricket Club.
8.3 SCG Trust members and those on the SCG Trust waitlist may purchase a Sydney Swans membership at a discount by contacting Sydney Swans Membership Support.
Payment of your Club membership fee may be made in one of two ways:
9.1 Full Payment: Your full membership fee can be paid via any one of the following methods: VISA, MasterCard, Cheque or Cash. AMEX and Diners may be used for full payment over the phone, by returning an application form or in person however both incur an additional 2.8% fee.
9.2 Payment Plan: Your membership payments can be paid via a payment plan as follows. All memberships paid via Swans Smart Pay will include automatic membership renewal, unless the member opts out of their payment plan in writing between the final instalment of one season and the first instalment of the next. To be eligible for a payment plan, the member must hold a valid email address.
Flexi memberships (Platinum Flexi, Gold Flexi and VIC Flexi) can only be purchased with a valid VISA or MasterCard to allow for the processing of match payments.
9.2.1 Payment Plan terms:
Sydney Swans Smart Pay – 10 Monthly
Payments will be deducted in 10 equal instalments on the 20th day of each month, beginning on November 20, 2020 via a nominated VISA or MasterCard only.
For memberships purchased or renewed after January 19, 2021, the Monthly Payment Plan will change from 10 equal instalments to 8 equal instalments on the 20th day of each consecutive month, beginning on January 20, 2021 via a nominated VISA or MasterCard only.
For memberships purchased or renewed after March 19, 2021 the Monthly Payment Plan will change from 8 equal instalments to 6 equal instalments on the 20th day of each consecutive month, beginning on March 20, 2021 via a nominated VISA or MasterCard only.
If the scheduled date falls on a Public Holiday or weekend, the monthly payment will be deducted the following business day.
Sydney Swans Smart Pay – 4 Monthly
Available to holders of Flexi memberships only (Platinum Flexi, Gold Flexi or VIC Flexi).
Payments will be deducted in 4 equal instalments on the 20th day of each month, beginning on November 20, 2020 via a nominated VISA or MasterCard only.
If the scheduled date falls on a Public Holiday or weekend, the monthly payment will be deducted the following business day.
All 4 instalments must be paid prior to accessing any match entitlements (additional charges apply).
Sydney Swans Smart Pay – Upfront
Payment will be deducted in one (1) instalment on November 20, 2020 via a nominated VISA or MasterCard only.
9.2.2 By purchasing with Sydney Swans Smart Pay, you authorise the Club to arrange a debit of funds from your nominated VISA or MasterCard in amounts and at intervals required for your Sydney Swans Smart Pay plan on the Sydney Swans Smart Pay plan you nominate.
9.2.3 All members on the Sydney Swans Smart Pay plan are automatically included in an automatic renewal agreement, facilitating automatic rollover of your memberships from year to year.
9.2.4 Members will receive written notification via email or direct mail of the automatic renewal, of any changes to their product or amount and of any changes to the terms of the Sydney Swans Smart Pay agreement 30 days prior to the first payment plan instalment.
9.2.5 Members can opt out of Sydney Swans Smart Pay at the conclusion of their last instalment and prior to the first instalment for the following season by notifying the Club online by logging in to their Swan-e Account at membership.sydneyswans.com.au or in writing by email to email@example.com or by post to Sydney Swans Membership Support, PO BOX 173, Paddington NSW, 2021. All due payments must be complete at time of opting out.
If you miss the deadline to stop payments for the 2021 season, to stop any further payments and to discuss options available, please contact Membership Support on (02) 9157 5020 or email firstname.lastname@example.org
9.2.6 The first instalment of each Smart Pay plan will be deducted on November 20, with further payments for the monthly plan withdrawn on the 20th day of each following month. If any payment fails to be paid on the 20th day of each month, further attempts will be made over the following 10 working day period. Any failed payment that cannot be processed within this 10 day period will accumulate, and an attempt to process this amount will be made on the 20th of each following month and within the 10 working day period that follows. Members will be notified via email, SMS or via other channels as necessary of outstanding balances and Membership Support will work with the member to attempt to clear the fund transfer.
9.2.7 Members applying for Sydney Swans Smart Pay after the first scheduled payment will have the number of required payments deducted to bring them up to date with the schedule and then subsequent payments will be required at each specified subsequent date.
9.2.8 If your debit is returned or dishonoured by your financial institution, an email and/or SMS will be sent requesting immediate payment. Any fees levied to you by your financial institution will be payable by you.
9.2.9 The Club may suspend or cancel your membership if, on two consecutive occasions, your drawing is dishonoured by your financial institution. We will notify you by email, SMS or letter if we suspend or cancel your Sydney Swans Smart Pay arrangement. Such a cancellation or suspension would be without any refund of the membership component of your membership package.
9.2.10 It is the member’s responsibility to ensure that:
a) the account details you have provided are correct, including notification should the expiry date change within the year;
b) you have sufficient clear funds available in the nominated account on the scheduled drawing date.
9.2.11 If your membership is suspended or cancelled, you will not be able to gain access as a member to any matches during the Premiership Season or Finals Series.
9.2.12 The Club expects all memberships to be paid in full annually. If for whatever reason the member has not paid the entirety of their membership amount, it will be held on account until such a time as the member can pay the outstanding balance. The Club will not accept any new membership applications from members with outstanding amounts from previous seasons still owed. It is the member’s responsibility to pay the total owed amount before purchasing a new membership.
9.2.13 If you believe that a withdrawal has been initiated incorrectly, please contact Membership Support on (02) 9157 5020. If we cannot substantiate the reason for drawing, you will receive a full refund of the incorrect withdrawal amount.
10. GST and Levies
Except where expressly noted, all prices include GST and any applicable levy.
11. Loyalty Discount
NSW or Victorian-based game-access members who pledged their full support in the 2020 season (“Bloods 2020 Members”) and who paid 100% of their membership fees prior to September 30, 2020 are eligible for a loyalty discount in the 2021 season.
Discount levels are based on tenure in 2021 (Consecutive years of membership):
2-5 year members = 5% discount
6-10 year members = 7.5% discount
11-15 year members = 10% discount
16+ year members = 15% discount
The discount will only apply on renewal invoices for the equivalent game-access products. The loyalty discount will not apply if the member renews into a different product for the 2021 season. Supporter and non-game access memberships are not eligible for this discount.
If memberships are managed as a group or family, the applicable discount for the primary member’s tenure will be applied to all eligible products within the group.
The loyalty discount is valid until January 31, 2021. After this time, membership invoices will be adjusted to full price.
12. Refund Policy
Please click here for the Sydney Swans Membership Refund Policy.
13. Cancellation Policy
The Club reserves its right to cancel a member’s Club membership without a refund where that member is deemed by the Club in its absolute discretion to have breached these terms and conditions (including, but without limitation, where that member attempts to transfer or on-sell their Club membership and/or associated benefits).
While supporting your club is a vital part of the game, offensive or aggressive behaviour (including yelling and swearing when dealing with Club staff, AFL staff or other event staff) will not be tolerated.
Club members who consume alcohol on a match day or at official Club events are to do so responsibly. Drunkenness will not be tolerated.
The Club endorses the AFL’s stance on vilification and has zero-tolerance for members or supporters who abuse the opposition, opposition supporters, fellow members or fans, club personnel or umpires in any way deemed to be inappropriate, including on the grounds of race, religion, gender or sexuality.
Members are expected to uphold this Code of Conduct at all times and in all forums, including match day and on social media.
Club members who breach the code of conduct may face penalties including cancellation of membership without refund. Breaches may be reported to the AFL Integrity Unit for further investigation if required.
By becoming a member of the Sydney Swans, you are agreeing to be bound by the Constitution of Sydney Swans Limited. The Constitution can be downloaded here. Alternatively, copies can be requested from the Chief Operating Officer by phoning (02) 9157 5020.
15. Memberships Cards including lost or stolen physical cards
All members are required to download and install the Sydney Swans App on their smart phone device to access their 2021 mobile membership card via their Swan-e Account.
Mobile membership cards are transferable and can be forwarded to friends and family securely through the app. Members should not share their login details to their Swan-e Account to protect their personal information and member benefits.
Physical membership cards remain the property of the Club. If a physical Club membership card is lost or stolen, please contact Swans Membership on (02) 9157 5020. The Club will issue a replacement membership card to replace a lost card subject to receipt of the replacement card fee of $5. The card will be replaced at no cost upon provision of a police report or statutory declaration detailing any theft of the card.
16. Members’ Privacy
In addition, members agree to the recording of your likeness and/or voice by any means (including but not limited to audio and visual recordings by television cameras and photographers) and the use of such images by the Club and its commercial partners without compensation.
Members who purchase and/or pay together may be administered by the primary member (the purchaser). Should you wish to change how your group is structured or if you would like to change the primary contact for your group, please contact Membership Support on (02) 9157 5020 or email email@example.com. You may be required to provide proof of authorisation before making changes to group memberships.
By joining as a member and providing us with your contact information you have automatically subscribed to electronic communications via email and SMS. Should you not wish to receive communication via these methods, please contact Membership Support on (02) 9157 5020 or alternatively unsubscribe from these services by clicking on the links provided at the base of all marketing emails or by following the prompt provided by SMS. Administrative communications (including those relating to the redemption of membership benefits, renewals or payment) will be sent to members as required.
18. Telephone and Internet Renewals
Members may renew their Club membership over the telephone or online. By renewing over the telephone or online, you accept these terms and conditions of Club membership.
19. Variation to Club Membership Terms and Conditions
The Club may from time to time where in its opinion is reasonably necessary, vary the terms and conditions of Club membership. The Club will communicate any change to its membership terms and conditions via the Club website or by email to members. Members will have no claim or right against the Club by reason of any change made to the terms and conditions of Club membership.
Membership entitlements are subject to the policies and operational decisions imposed by the Sydney Cricket and Sports Ground Trust. Sydney Swans Limited is not liable to members for matters arising from the implementation of policies by the venue or the Sydney Cricket and Sports Ground Trust. As a Sydney Swans member, entry to the Sydney Cricket Ground is subject to the AFL’s Entry Terms and Conditions for the venue, as well as the Sydney Cricket Ground’s Conditions of Entry.
Sydney Swans Limited reserves the right in its absolute discretion to change all or any of the membership package details. All membership packages are strictly sold subject to availability. Sydney Swans Limited reserves the right to decline or cancel membership at any time. Any such decline or cancellation does not necessarily mean there will be a refund of membership fees. Information contained in any marketing material forms part of these Terms and Conditions.
21. Further Information
If you require further information in relation to these terms and conditions, please contact Membership Support on (02) 9157 5020 or email firstname.lastname@example.org.
Sydney Swans Membership Refund Policy
1. Membership Refunds
1.1 Refunds will only be offered in the event of material change(s) to the benefits component in the membership schedule but will not be offered in relation to the membership component of a membership package.
1.2 A material change is considered to include:
1.2.1 A change to the fixturing of over 30% of match entitlements during the AFL Premiership Season, listed as included in the membership product at the time of purchase resulting in a member not being able to attend by matters outside of the control of the Club and outside of the control of the member and caused by an AFL or Government directive, OR
1.2.2 The cancellation of a ticketed Club major event listed for inclusion in a membership product where an equivalent event could not be offered as a replacement, OR
1.2.3 To an extent considered significant by law including Australian Consumer Law.
1.3 You must apply for a refund within a reasonable timeframe within the current AFL financial year that relates to the season in question (November 1 2020 – October 31 2021).
1.4 In general, the Club does not offer refunds or exchange for a change in personal circumstances, however if you are impacted by a change to personal circumstances, financial relief may be available. Please view ourHardship Policy.
1.5 Any discounts or credits earned (including, but not limited to those earned via the Seat Return or Return and Earn program for reserved seat holders) are NOT refundable.
1.6 In the event of a change in membership product as a result of force majeure or an event outside of the control of the Club, members may not be entitled to a refund unless the following conditions are met:
1.6.1 Crowds are locked out by government directive for safety or health reasons or severe weather impacting over 30% of matches during the AFL Premiership Season, listed as a benefit purchased and included in the membership product at the time of purchase.
1.7 For all returned payments, please allow up to 28 days for your refund to be processed if you have a valid credit card on file. If you paid via another method or if your credit card is no longer valid, we will contact you to confirm your payment information.
The Sydney Swans will not be liable for any other losses incurred as a result of the cancellation, rescheduling or relocation of matches within the AFL Premiership Season.
COVID-19 IMPACT FOR SYDNEY SWANS 2021 MEMBERS
The impact (if any) that the COVID-19 pandemic or any other unforeseen event may have on the 2021 Toyota AFL Premiership Season is not known. If the 2021 season is interrupted, we will provide all match-access members with a range of options to address any material reduction in the match-access benefits of membership.
Should venue capacity be below 100% due to COVID-19 government health and safety restrictions, the Club will work with venues, the AFL and opposition clubs to provide access for Club members. Where possible, Club member access will be prioritised based on 2021 package purchased:
Priority 1: NSW full-season members, BLOOD5 5-year members, VIC AFL Platinum, VIC Gold and VIC Dual Season members
Priority 2: Flexi members
Priority 3: Reduced-access members (including Interstate Members)
Should venue capacity be below 100% due to COVID-19 government health and safety restrictions, members may be required to redeem or register their attendance in advance of a fixture or enter a ballot to secure a seat. As a result of any reduction in capacity, members may not have access to seating in their usual area of the ground. Additional policies may apply, including but not limited to the introduction of entry protocols and waivers to ensure patron safety. Any such lack of access to seating in a member’s usual area will not entitle the member to any refund.
Any changes to match access will be communicated to members via email or SMS in advance of the fixture. Members are strongly encouraged to ensure their contact details are up to date by logging in to their Swan-e Account at membership.sydneyswans.com.au or by contacting Membership Support on (02) 9157 5020 to ensure we can keep you up to date with any changes to the season should they occur.
COVID-19 IMPACT FOR SYDNEY SWANS 2020 MEMBERS
As a result of the COVID-19 pandemic and the Federal and State Government response to it, the 2020 AFL Premiership season and Sydney Swans match access was reduced. This reduction in matches materially impacted the provision of member benefits.
The Sydney Swans presented options to match-access members who purchased their membership in advance of March 13, 2020 that had paid in full or that were paying in instalments via Sydney Swans Smart Pay on May 18, 2020. Options included the return of membership fees paid (less the cost of benefits already supplied), if requested.
If no response was received from the member, the Club relied on that non-response to indicate the member’s consent to maintain membership. In the event that a Smart Pay Member did not respond with their preferred selection, the Club relied on that non-response as the member’s consent to the Club proceeding to collect instalments in line with the Sydney Swans membership terms and conditions.
No credits or discounts will be carried into future seasons.
Should any eligible parties wish to discuss the options available to 2020 match-access members, please contact Membership Support on (02) 9157 5020 or email email@example.com.
SYDNEY SWANS MEMBERSHIP HARDSHIP POLICY
If you are impacted by a change to personal circumstances, financial relief may be available. Pleaseclick here to view our Hardship Policy.