2024 Membership Terms & Conditions

Last updated: September 21, 2023

All 2024 Sydney Swans Football Club memberships are subject to the following terms and conditions. By purchasing a 2024 membership product, you are agreeing to these terms. Please read them carefully.

1. Purchase of Membership

If you are successful in your membership application, the Club will offer membership benefits.

The membership benefits will include a membership as well as the benefits which you apply for and which are granted by the Club.

There are several classes of membership and benefits which are listed below.

The membership fee payable will be allocated by the Club between the membership itself and the benefit which are part of that membership package.

Where a valid email address has been provided, the Club will confirm your membership purchase via email within five (5) business days.

Swanshop coupons will be emailed to eligible members from November 2023. Member packs will be available early 2024.

Match-access members who join during the 2024 season will receive access to a mobile membership card. Members must download the official Sydney Swans App to access this card. Members will not receive a physical barcoded membership card, unless requested. Additional fees may apply for a physical membership card.

The Club reserves its right not to accept any membership application in its absolute discretion.

2. Term of Membership

Your Club membership will entitle you to the benefits of Club membership from the Club’s receipt of your membership payment to October 31, 2024, subject to the following terms and conditions.

2.1 The membership component of your membership fee is not refundable under any circumstance.

2.2 The benefits component of your membership fee may be refundable in certain circumstances as set out in the following terms and conditions and by accepting your membership you confirm that you agree to and understand that.

2.3 The cost of the Membership Component of each Membership and the cost of the Benefits Component of each Membership are available on request.

3. Membership Categories

3.1 Club Membership Categories and Entitlements

Your membership category is established by the ticket category you receive (i.e. adult, concession, youth or junior), the number of games you attend and the location of your seating.

Memberships that include entry to Sydney Swans home matches played at the SCG include return public transport upon presentation of a member’s 2024 digital member card, or ticket, subject to NSW Government public health orders. Other conditions apply. Visit transportnsw.info/events in advance of the match for further information.

3.1.1 Reserved Seat Membership categories

3.1.1a Full Season

Full season reserved seat members are allocated a seat at the SCG for all home matches during the 2024 AFL Premiership home and away season.

Should a full season reserved seat member be unable to attend a match, they may return their reserved seat for sale to the general public. If the seat is sold, the member will receive a credit towards their 2025 membership. The credit amount is based on the ticket category of the membership and the location of the seat. Once a member has returned their seat for a match, their Mobile Member Ticket will not permit access to the venue and the member waives all access to the seat for the relevant match. Seats can be returned by logging in to your Swan-e Account within the communicated timeframe. Dates will be communicated upon receiving the 2024 AFL Premiership Season fixture.

2024 Seat Return Credit Amounts (credit issued per match where the seat is sold to the general public)
Discount applied to 2025 membership payment

Platinum
Adult: $35.00
Concession: $25.00
Youth: $17.00
Junior: $10.00

Gold
Adult: $25.00
Concession: $17.00
Youth: $7.50
Junior: $5.00

Should venue capacity be required to be below 100% due to COVID-19 government health and safety restrictions or for any other health or safety restriction, 2024 Seat Return and credit will not be available.

3.1.2 General Admission and Red Zone membership categories

Unreserved seat members have access to General Admission or Red Zone areas for the 2024 AFL Premiership home and away season for the number of matches outlined in the package description. Access may be gained to unreserved seating on a first-in, first-served basis, subject to availability. Members can upgrade to a reserved seat for an additional fee, subject to availability.

There are two unreserved seating areas at the Sydney Cricket Ground (SCG), accessible depending on membership category:

Red Zone – Located in the lower Ladies Pavilion, MA Noble Stand and Levels 2 and 4 of the Bradman Stand.
General Admission – Located in Bays 14-18.

For Melbourne Cricket Ground (MCG) and Marvel Stadium matches, there are two unreserved seating areas, accessible depending on membership category. The bays available will be subject to the areas taken by the opposition for its use.

General Admission
Additional fees and charges may apply to membership usage in General Admission, Red Zone and the AFL Members Reserve. Members may be required to redeem a ticket to attend. These members’ access to matches is not guaranteed. These members’ access is subject to capacity and the Club recommends that these members arrive early or reserve a seat in advance to guarantee entry, particularly at high demand matches. Reserved seat upgrades can be purchased at Ticketek for SCG and MCG matches, and at Ticketmaster for Marvel Stadium matches, subject to availability. Additional fees apply and ticket agencies may charge a booking fee which is to be covered by the member.

SCG Dress Regulations

Dress regulations apply for all members and guests accessing the Red Zone at SCG matches. Members with access to this area are reminded of their responsibility to ensure that their own dress and that of their guests conforms to the standards required.

The following guidelines have been developed to assist members and guests:

Minimum standard of dress is smart casual attire.
Standards apply to those aged 15 years and older. Though torn, ripped or unclean clothing is unacceptable for all ages.
Guest entry is at the discretion of SCG event staff and security.
Please wear: casual trousers, jeans, tailored shorts, dresses or skirts; shirts, blouses, tops, polos and T-shirts that are neat and tidy; enclosed shoes or sandals; official guernsey of participating team.
The following is not acceptable: offensive or revealing clothing; torn, ripped or unclean clothing; sports and athletic wear including leggings; beach wear including rubber thongs and crocs; workwear including work boots and hi-vis.

Full terms and guidelines about SCG dress regulations can be found here.

Should a Sydney Swans member or their guest seeking to access the Red Zone fail to comply to the above stated dress regulations, they will not be permitted access into the venue and will waive their entry entitlements for that match.

Limited reserved seat upgrades into areas of the SCG without dress regulations may be available for purchase from the Sydney Swans Membership Support Office at the SCG (subject to availability).

Red Zone Guest Passes
Members with access to the Red Zone are able to purchase guest passes into this area for matches at the SCG via Ticketek. The number of guest passes available per member for which these members may apply is at the discretion of the Club. Guest passes are limited and may sell out in advance of the match. The ticket agency may charge a booking fee in addition to the guest pass price which is to be covered by the member.

VIC Ultimate membership category

The pricing of VIC Ultimate membership as at October 19, 2023 is based on the game access entitlements listed in product benefits. An adjustment may be made to the price of these products following the announcement of the 2024 AFL Premiership Season fixture if the number of games listed is not available. Should an adjustment be required, this will be communicated to impacted VIC Ultimate members and Sydney Swans will determine and communicate that a portion of the monies paid will be returned or future payment plan instalments adjusted.

3.1.3 VIC Flexi membership category

VIC Flexi members have access to the unreserved General Admission area for all Sydney Swans away matches played at the MCG and Marvel Stadium during the 2024 Premiership Season (subject to General Admission conditions listed in the last paragraph of 3.1.2).

A match fee is charged based on attendance.

Attendance is recorded by redeeming/upgrading or scanning the member’s mobile membership card at the gate on match day. If a ticket is redeemed/upgraded or a scan is recorded, the member will be charged the applicable match fee outlined below to the credit card on file within the five (5) working days following the match.

Flexi Match Fee (applies per game)

Adult: $15.00
Concession: $12.50

If any match payment fails to be made in the five (5) working days following the match, members will be notified via email, SMS or via other channels as necessary of outstanding balances. Future match access may be blocked if outstanding balances are unpaid.

Should venue capacity be required to be below 100% due to COVID-19 government health and safety restrictions or any other health and safety restriction, an alternative process may be communicated to Flexi members to register their match attendance.

3.1.4 Interstate membership categories

Interstate members have access to purchase a reserved seat at a Sydney Swans away match played in their home state if fixtured. Access to purchase is not guaranteed and is subject to capacity and availability. If tickets are limited, a ballot may be conducted. Tickets will be purchased through the ticketing agent. Transaction fees may apply.

Interstate members also have access to unreserved seating areas for matches in Sydney as outlined in their package description. The General Admission and Red Zone terms and conditions as outlined above apply to matches at the SCG and access to these areas is subject to availability.

3.1.5 Non-Access membership categories

Non-access memberships (including but not limited to Supporter, Swans Squad and Cyggy Club membership categories) do not include access to any Sydney Swans matches. If available, tickets to Swans home matches at the SCG can be purchased by non-access members using the member number of non-access memberships via Ticketek with a 15% discount for reserved seating.

3.1.6 BLOODS 5-Year membership categories

BLOODS 5-Year membership is available by invitation only to selected members. This membership is valid for five seasons from the date of purchase and is non-transferable. This membership was available for purchase in Season 2021 only.

Member benefits will be supplied for each year of the membership, in line with the benefits outlined in the product description. Should inclusions change or become unavailable over the five-year period, all efforts will be made to provide equivalent value but that cannot be guaranteed.

This membership is limited to 1,000 members in NSW and 1,000 in Victoria. The state of issue is determined by the membership package purchased and not by residential address.

3.1.7 Cheer Squad

Members who join the Cheer Squad have access to the designated reserved Cheer Squad area on match day. This Cheer Squad area is in Bay 17 at the SCG. For matches at the MCG or Marvel Stadium, the Cheer Squad area is subject to change pending opposition and subject to capacity. This area is an alcohol-free family area. Members will be asked to contribute to Cheer Squad responsibilities including banner making and match day duties.

For Finals and Grand Final ticketing benefits with the Cheer Squad, should demand exceed capacity, ticketing will resort to a ballot process run by the Club. Priority will be given to those who:
Actively contribute to the responsibilities of the Cheer Squad; and/or
Attend a minimum of 80% of matches at the SCG in 2024 for NSW-based members or attend a minimum of 80% of Sydney Swans matches at the MCG or Marvel Stadium for VIC-based members.

Cheer Squad members are bound by the 2024 Sydney Swans Cheer Squad Code of Conduct. The Code of Conduct is designed to make the Sydney Swans Cheer Squad a pleasant, safe and friendly environment. Members are required to conduct themselves in a respectful manner in their dealings with the Club and its representatives. Policies and procedures as set by the Club or outlined in the Cheer Squad Code of Conduct must be adhered to at all times.

Failure to comply with terms outlined in the Cheer Squad Code of Conduct may result in suspension of Cheer Squad membership or the forfeit of Club membership privileges and the loss of membership at the Club’s absolute discretion.

3.1.8 Auskick Junior Membership

The Auskick Junior Membership is provided to each 2024 Community/Club NAB AFL Auskick participant by nominating his/her AFL Club of support (Club) at the time of registration, unless the participant opts out.

If a recipient of the Auskick Junior Membership elects to change the Club originally selected, the original Club membership will be cancelled. A new Club membership will only be provided at the discretion of the AFL.

Auskick Junior Membership is not transferable, cannot be resold and is non-refundable. Auskick Junior Membership is subject to all other terms and conditions of the Club’s membership.

The Club and/or AFL reserves the right to cancel any Auskick Junior Membership without a refund where a member is deemed by the Club and/or AFL to have breached any of these membership Terms and Conditions.

3.1.9 Swans Insider Membership

Swans Insider Membership includes a 20% discount on tickets to Sydney Swans home games in the 2024 Premiership Season, and a Swanshop Coupon to the value of $30.

Swans Insider “Member ID” allows 20% discount on full price Sydney Swans tickets in the 2024 Premiership Season available via Ticketek.

The Swanshop Coupon and Swans Insider ticket discount code will be issued via email. Swanshop Coupon(s) to the value of $30 will be issued one (1) per membership for each Swans Insider membership purchased. Swanshop Coupon(s) may not be used in conjunction with any other offer. Swanshop Coupon(s) expires 11.59pm AEDT 31 October 2024. Full amount must be used within a single transaction. It cannot be used in parts. Unused amounts / credits within the transaction will not be issued as change or credit. Swanshop Coupons cannot be redeemed for cash. Swanshop Coupons are redeemable for product only. The coupon is not valid for shipping. Applicable shipping charges apply to all orders. If you return any of the items purchased with a coupon, the coupon value may be subtracted from the return credit. Swanshop Coupons are only redeemable at our Locker Room store located in the Royal Hall of Industries and through the Swanshop Online.

3.1.10 AFLW Membership

AFLW Premium

Provides the member with General Admission access for all Sydney Swans AFLW home and away matches. Entry is subject to capacity and is not guaranteed*.

• Hamper redemption at selected venues only across the AFLW season.
• Hampers must be redeemed and consumed at venue and cannot be taken offsite or delivered.
• Hamper redeemable for 18yrs+ only, ID may be requested upon redemption in line with RSA regulations.
• Redemption of Hampers only valid across the Season 8 fixture. Value of hamper cannot be carried beyond this season. Hampers not redeemed within this timeframe will be forfeited.
• Hampers not collected at selected match may be forfeited.

AFLW Admission – Adult

Provides the member with General Admission access for all Sydney Swans AFLW home and away matches. Entry is subject to capacity and is not guaranteed*.

AFLW Admission – Junior

Junior AFLW Admission members have match access to all Sydney Swans AFLW home and away matches across the regular season, in line with the ‘Kids go free ticketing initiative’. Entry is subject to capacity and is not guaranteed*.

AFLW Supporter

This membership does not include entry to games for adults.

*AFLW Match Admission

1. Where an AFLW match is played in conjunction with an AFL Men’s final match (double header), members will require a ticket or eligible access membership for the men’s final match. AFLW admission membership will not provide access to these matches.
2. Not all AFLW matches are guaranteed to be played at the regular home venue of the club, please refer to the fixture for locations.
3. Where capacity is limited, members will be required to redeem their ticket prior to attending the match, members will receive communication about which games require this.
4. Kids under 18 years have access to free entry, however they will require a ticket to scan in order to gain entry to the venue.

4. Membership Classifications

4.1 Junior

To be eligible for a Junior membership, the applicant must be under the age of 15 as at January 1, 2024. Juniors under 5 years of age at January 1, 2024 are allowed to attend matches without a Club membership, however, they must not occupy a seat at that match (subject to capacity and venue/AFL conditions of entry).

To be eligible for a Junior AFLW membership, the applicant must be under the age of 18 as at January 1, 2024.

4.1.1 Youth

To be eligible for a Youth membership, the applicant must be aged 15 – 18 as at January 1, 2024.

4.1.2 Concession

Any Sydney Swans member eligible for a Sydney Swans Concession Membership may be required to provide a copy of their concession at the time of purchase. Members in this membership category may also be required to present proof of their concession upon entry to the venue on match day(s).

Concession discounts apply to Sydney Swans members holding the following pension/concession cards for the duration of the 2024 AFL Toyota Premiership season:

Dependents listed on the pension card are not eligible for a concession membership unless they hold their own pension/concession card.

Student refers to people studying full-time in 2024 who are over the age of 18 as at January 1, 2024. Full-time students 18 years and under may also qualify in the junior or youth classifications. When applying for or renewing a student concession membership, you may be required to supply proof of your full-time study by submitting a copy of your 2024 student card or a photocopy of a stamped, receipted 2024 enrolment form from your education institution.

Concession holders who renew their Sydney Swans concession membership at the adult fee will be required to lodge their concession request by close of business on May 31, 2024 to obtain the appropriate refund. Refund requests and proof of concession received after this time will not be accepted.

4.1.3 Family

Where a family price is listed within a membership category, this includes 2 adults and 2 juniors for reserved seat products or 2 adults and up to 4 juniors for unreserved products unless otherwise noted.

4.1.4 Companion Card

The Sydney Swans are an affiliate of the Companion Card program and the Sydney Swans agrees to provide an equivalent membership to the cardholder’s companion at no charge.

4.2 Toyota AFL Finals Series entitlements
Each member’s access in every membership category to the Toyota AFL Finals Series matches will be determined by the Club as it deems appropriate in accordance with their respective membership category and corresponding entitlements.

4.2.1 Finals Ticketing in Weeks 1-3

Should the Sydney Swans qualify to play in the 2024 AFL Finals Series, the ticketing arrangements are as follows:

(a) Redback members are guaranteed the opportunity to purchase the best available tickets in weeks 1-3 of the finals series for all home finals. The Club guarantees that eligible members will be able to purchase these tickets provided they have given their correct contact information to the Club prior to the finals starting and if these members correctly follow the required process within the time nominated by the Club to purchase those tickets. Limits apply to the number of tickets that can be purchased per member and per transaction.

(b) All remaining Sydney Swans members will have access to purchase tickets during the Members’ Priority Period for finals that are held in weeks 1-3 of the finals series. Limits apply to the number of tickets that can be purchased per member and per transaction. The AFL will provide further information prior to the finals series. The requirements may vary for different weeks of the Finals Series.

4.2.2 Grand Final Access

The Club will send information to members in September 2024 relating to the Grand Final once arrangements are finalised and once it is confirmed that the Club will be participating in finals in 2024. This will include information regarding accessing a Grand Final ticket. This information will be communicated via email), and on the Sydney Swans websites. It is the responsibility of the member to ensure that their contact information is correct and that they have familiarised themselves with this information.

Members will be required to follow the appropriate procedures as communicated by the Club to secure their Grand Final ticket. Members who do not follow the procedure as communicated by the Club will forfeit their right to access a Grand Final ticket.

Should the Sydney Swans qualify to play in the 2024 AFL Grand Final, each eligible member will have a different priority level for Grand Final tickets depending on the membership ticket category and package held for the 2024 season. They will be:

Priority 1 (the guaranteed opportunity to purchase a Grand Final ticket should the Swans play): Redback members, Cheer Squad members who meet the attendance requirements, Premiership Club members, SCG Premium members, BLOOD5 5-year members and Life members, provided the member has given their correct contact information to the Club, and provided the member follows correctly within the time nominated by the Club the required process set out by the club to purchase those tickets.

Priority 2 (priority to purchase a ticket should the Swans play in the Grand Final, subject to availability): Full season members including Platinum 11, Gold 11, Red 11, Swans Pass, VIC AFL Platinum, VIC Ultimate and VIC Flexi without Premiership Club.

Priority 3 (access to purchase a ticket should the Swans play in the Grand Final should any tickets remain following the allocation of tickets to Priority 1 and 2 members): Red 3 members, Red 5 members, Interstate members, AFL Silver members with Sydney Swans Club Support, Supporter, Global Supporter and Swans Squad members.

All members may only purchase one Grand Final ticket per valid membership in the same category as their membership (for example, an adult must buy an adult ticket) with the exception that there are no junior or youth tickets for the AFL Grand Final; juniors and youths can only purchase a concession ticket.

Should a membership be suspended for any reason during the 2024 season or should a member fail to comply with Sydney Swans Smart Pay instalments, that member will waive their right to access a ticket for any finals game during 2024.

Red Rookie, Auskick, Academy, Cyggy Club and Pet members are not eligible for Grand Final ticket benefits.

4.2.3 Premiership Club Upgrade

2024 full season members, VIC AFL Platinum, VIC Ultimate, VIC Flexi and Interstate Members may select to upgrade their membership to include Premiership Club.

By purchasing the upgrade in addition to their base package, members are given the guaranteed opportunity to purchase a ticket to the 2024 Toyota AFL Grand Final, should the Sydney Swans participate, provided the member has given their correct contact information to the Club and provided the member follows correctly within the time nominated by the Club the required process set out by the Club to purchase tickets for the 2024 Toyota AFL Grand Final.

Reduced access memberships, including Red 3, Red 5 and non-access members are not eligible to purchase this upgrade.

Premiership Club upgrades are sold subject to availability. Prices as listed below for the Premiership Club upgrade are valid until 11.59pm on March 31, 2024. After this time and date, the price may increase at the Club’s discretion. The Premiership Club upgrade will go off sale at 5pm on July 31, 2024 or sooner if capacity is reached before that time and date.

November 1, 2023 – March 31, 2024
Adult: $110.00
Concession: $100.00
Youth: $100.00
Junior: $60.00

The above Premiership Club upgrade prices are in addition to the cost of base membership for the memberships listed in 4.2.3.

4.2.4 AFLW Finals Series

Each member’s access to the AFLW Finals Series matches will be determined in accordance with their respective membership category and corresponding entitlements. The Club will communicate information relating to Members’ access to AFLW Finals Series matches should the Club be participating.

5. Transfer of Mobile Membership Tickets

Club members may transfer the use of their membership to a family member or friend to attend a match in their place provided that family member or friend is the equivalent level of membership classification (for example, a junior member can transfer their membership to a child who is also under the age of 15 as at January 1, 2024).

Should a family member or friend of a different classification wish to use the mobile membership ticket at a Sydney Swans home game (for example, if an adult wishes to use a junior membership), an upgrade pass can be purchased prior to match day. Prices are as follows:

• Upgrade to Concession: $15
• Upgrade to Adult: $25

The person using the membership will need to scan the member card and present the upgrade confirmation at the gate to be allowed entry.

Years of membership (tenure) and BLOODS 5-year memberships are not transferable.

6. Match Day Ticket Re-Issue Fee

Any physical replacement tickets that are printed on match day will incur a $5 match day ticket re-issue fee.

All members can access a mobile membership card via the Sydney Swans app to enter the ground. No additional charges apply for the use of the mobile membership card.

7. No On-selling
Club memberships or tickets may not, without the prior written consent of the Club, be on-sold (including via online auction sites). Also, they may not be used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer without express written permission. If a ticket is on-sold or used in breach of this condition, the ticket may be cancelled by the Club without a refund and the bearer of the ticket may be refused admission. Penalties apply including, but not limited to, cancellation of any offending member’s Club Membership which would be without a refund.

8. Membership Upgrades for Members with reciprocal rights

By purchasing a Swans membership via the AFL, MCC or SCG Trust, the member consents to their personal details being provided to the Club, so that the Club can contact them, for any reason including in relation to membership pack fulfilment and finals access.

8.1 AFL members may nominate the Sydney Swans as their club of support. AFL Members who have nominated the Sydney Swans as their club of support may purchase a club reserved seat membership upgrade by contacting Sydney Swans Membership Support.

8.2 MCC members may purchase a club upgrade through the Melbourne Cricket Club.

8.3 SCG Trust members and those on the SCG Trust waitlist may purchase a Sydney Swans exclusive membership available only to SCG Trust members and waitlist, by contacting Sydney Swans Membership Support.

9. Payment

Payment of your Club membership fee may be made in one of two ways:

9.1 Full Payment: Your full membership fee can be paid via any one of the following methods: VISA, MasterCard or Cheque. AMEX and Diners may be used for full payment over the phone, by returning an application form or in person however both incur an additional 2.8% fee.

9.2 Payment Plan: Your membership payments can be paid via a payment plan as follows. All memberships paid via Swans Smart Pay will include automatic membership renewal, unless the member opts out of their payment plan in writing between the final instalment of one season and the first instalment of the next. To be eligible for a payment plan, the member must hold a valid email address or mobile phone number.

VIC Flexi can only be purchased with a valid VISA or MasterCard to allow for the processing of match payments.

AFLW Memberships can only be purchased via Full Payment.

9.2.1 Payment Plan terms:

Sydney Swans Smart Pay – 10 Monthly

Payments will be deducted in 10 equal instalments on the 20th day of each month, beginning on November 20, 2023 via a nominated VISA or MasterCard only.

For memberships purchased or renewed after January 19, 2024, the Monthly Payment Plan will change from 10 equal instalments to 8 equal instalments on the 20th day of each consecutive month, beginning on January 20, 2024 via a nominated VISA or MasterCard only.

For memberships purchased or renewed after March 19, 2024 the Monthly Payment Plan will change from 8 equal instalments to 6 equal instalments on the 20th day of each consecutive month, beginning on March 20, 2024 via a nominated VISA or MasterCard only.

If the scheduled date falls on a Public Holiday or weekend, the monthly payment will be deducted the following business day.

Sydney Swans Smart Pay – 4 Monthly

Available to holders of VIC Flexi memberships only.

Payments will be deducted in 4 equal instalments. The first instalment will be charged on November 20, 2023 via a nominated VISA or MasterCard only. Remaining instalments will be charged on the 20th day of each month, from December 20, 2023 to March 20, 2024.

If the scheduled date falls on a Public Holiday or weekend, the monthly payment will be deducted the following business day.

All 4 instalments must be paid prior to accessing any match entitlements (additional charges apply).

Sydney Swans Smart Pay – Upfront

Payment will be deducted in one (1) instalment on November 20, 2023 via a nominated VISA or MasterCard only.

9.2.2 By purchasing with Sydney Swans Smart Pay, you authorise the Club to arrange a debit of funds from your nominated VISA or MasterCard in amounts and at intervals required for your Sydney Swans Smart Pay plan on the Sydney Swans Smart Pay plan you nominate.

9.2.3 All members on the Sydney Swans Smart Pay plan are automatically included in an automatic renewal agreement, facilitating automatic rollover of your memberships from year to year.

9.2.4 Members will receive written notification via email or direct mail of the automatic renewal, of any changes to their product or amount and of any changes to the terms of the Sydney Swans Smart Pay agreement 30 days prior to the first payment plan instalment.

9.2.5 Members can opt out of Sydney Swans Smart Pay at the conclusion of their last instalment and prior to the first instalment for the following season by notifying the Club online by logging in to their Swan-e Account at membership.sydneyswans.com.au or in writing by email to swansmembership@sydneyswans.com.au or by post to Sydney Swans Membership Support, PO BOX 173, Paddington NSW, 2021. All due payments must be complete at time of opting out.

If you miss the deadline to stop payments for the 2024 season, to stop any further payments and to discuss options available, please contact Membership Support on (02) 9157 5020 or email swansmembership@sydneyswans.com.au

9.2.6 The first instalment of each Smart Pay plan will be deducted on November 20, with further payments for the monthly plan withdrawn on the 20th day of each following month. If any payment fails to be paid on the 20th day of each month, further attempts will be made over the following 10 working day period. Any failed payment that cannot be processed within this 10 day period will accumulate, and an attempt to process this amount will be made on the 20th of each following month and within the 10 working day period that follows. Members will be notified via email, SMS or via other channels as necessary of outstanding balances and Membership Support will work with the member to attempt to clear the fund transfer.

9.2.7 Members applying for Sydney Swans Smart Pay after the first scheduled payment will have the number of required payments deducted to bring them up to date with the schedule and then subsequent payments will be required at each specified subsequent date.

9.2.8 If your debit is returned or dishonoured by your financial institution, an email and/or SMS will be sent requesting immediate payment. Any fees levied to you by your financial institution will be payable by you.

9.2.9 The Club may suspend or cancel your membership if, on two consecutive occasions, your drawing is dishonoured by your financial institution. We will notify you by email, SMS or letter if we suspend or cancel your Sydney Swans Smart Pay arrangement. Such a cancellation or suspension would be without any refund of the membership component or of the benefits component.

9.2.10 It is the member’s responsibility to ensure that:

a) the account details you have provided are correct, including notification should the expiry date change within the year;

b) you have sufficient clear funds available in the nominated account on the scheduled drawing date.

9.2.11 If your membership is suspended or cancelled, you will not be able to gain access as a member to any matches during the Premiership Season or Finals Series.

9.2.12 The Club expects all memberships to be paid in full annually. If for whatever reason the member has not paid the entirety of their membership amount, it will be held on account until such a time as the member can pay the outstanding balance. The Club will not accept any new membership applications from members with outstanding amounts from previous seasons still owed. It is the member’s responsibility to pay the total owed amount before purchasing a new membership.

9.2.13 If you believe that a withdrawal has been initiated incorrectly, please contact Membership Support on (02) 9157 5020. If we cannot substantiate the reason for drawing, you will receive a full refund of the incorrect withdrawal amount.

10. GST and Levies
Except where expressly noted, all prices include GST and any applicable levy.

11. Refund Policy
See below for the Sydney Swans Membership Refund Policy.

12. Cancellation Policy
The Club reserves its right to cancel a member’s Club membership without a refund of either the membership component or the benefits component where that member is deemed by the Club in its absolute discretion to have breached these terms and conditions (including, but without limitation, where that member attempts to transfer or on-sell their Club membership and/or associated benefits).

13. Member Code of Conduct

While supporting your club is a vital part of the game, offensive or aggressive behaviour (including yelling and swearing when dealing with Club staff, AFL staff or other event staff) will not be tolerated.

Club members who consume alcohol on a match day or at official Club events are to do so responsibly. Drunkenness will not be tolerated.

The Club endorses the AFL’s stance on vilification and has zero-tolerance for members or supporters who abuse the opposition, opposition supporters, fellow members or fans, club personnel or umpires in any way deemed to be inappropriate, including on the grounds of race, religion, gender or sexuality.

Members are expected to uphold this Code of Conduct at all times and in all forums, including match day and on social media.

Club members who breach the code of conduct may face penalties including cancellation of membership without refund. Breaches may be reported to the AFL Integrity Unit for further investigation if required.

By becoming a member of the Sydney Swans, you are agreeing to be bound by the Constitution of Sydney Swans Limited. The Constitution can be downloaded here. Alternatively, copies can be requested from the Chief Operating Officer by phoning (02) 9157 5020.

14. Members’ Privacy
All personal information will be used, and may be disclosed, by the Club (including for promotional and marketing purposes) in accordance with the AFL and AFL Club Privacy Policy available at www.sydneyswans.com.au/privacy. By providing your personal information to the Club you agree to such use and disclosure by the Club and confirm you have read and agree to be bound by the AFL and AFL Club Privacy Policy.

In addition, members agree to the recording of your likeness and/or voice by any means (including but not limited to audio and visual recordings by television cameras and photographers) and the use of such images by the Club and its commercial partners without compensation.

Members who purchase and/or pay together may be administered by the primary member (the purchaser). Should you wish to change how your group is structured or if you would like to change the primary contact for your group, please contact Membership Support on (02) 9157 5020 or email swansmembership@sydneyswans.com.au. You may be required to provide proof of authorisation before making changes to group memberships.

15. Communications
By joining as a member and providing us with your contact information you have automatically subscribed to electronic communications via email and SMS. Should you not wish to receive communication via these methods, please contact Membership Support on (02) 9157 5020 or alternatively unsubscribe from these services by clicking on the links provided at the base of all marketing emails or by following the prompt provided by SMS. Administrative communications (including those relating to the redemption of membership benefits, renewals or payment) will be sent to members as required.

16. Telephone and Internet Renewals
Members may renew their Club membership over the telephone or online. By renewing over the telephone or online, you accept these terms and conditions of Club membership.

17. Variation to Club Membership Terms and Conditions
The Club may from time to time where in its opinion is reasonably necessary, vary the terms and conditions of Club membership. The Club will communicate any change to its membership terms and conditions via the Club website or by email to members. Members will have no claim or right against the Club by reason of any change made to the terms and conditions of Club membership.

18. General
Membership entitlements are subject to the policies and operational decisions imposed by the Sydney Cricket and Sports Ground Trust. Sydney Swans Limited is not liable to members for matters arising from the implementation of policies by the venue or the Sydney Cricket and Sports Ground Trust. As a Sydney Swans member, entry to the Sydney Cricket Ground is subject to the AFL’s Entry Terms and Conditions for the venue, as well as the Sydney Cricket Ground’s Conditions of Entry.

Sydney Swans Limited reserves the right in its absolute discretion to change all or any of the membership package details. All membership packages are strictly sold subject to availability. Sydney Swans Limited reserves the right to decline or cancel membership at any time. Any such decline or cancellation does not mean there will be a refund of membership fees or benefits fees. Information contained in any marketing material forms part of these Terms and Conditions.

19. Further Information
If you require further information in relation to these terms and conditions, please contact Membership Support on (02) 9157 5020 or email swansmembership@sydneyswans.com.au.

SYDNEY SWANS MEMBERSHIP REFUND POLICY

1. Membership Refunds

1.1 Refunds will only be offered in the event of material change(s) to the benefits component in the membership schedule but will not be offered in relation to the membership component of a membership package.

1.2 A material change is considered to include:

1.2.1 A change to the fixturing of over 30% of match entitlements during the AFL Premiership Season, listed as included in the membership product at the time of purchase resulting in a member not being able to attend by matters outside of the control of the Club and outside of the control of the member and caused by an AFL or Government directive, OR

1.2.2 The cancellation of a ticketed Club major event listed for inclusion in a membership product where an equivalent event could not be offered as a replacement, OR

1.2.3 To an extent considered significant by law including Australian Consumer Law.

1.3 You must apply for a refund within a reasonable timeframe within the current AFL financial year that relates to the season in question (November 1 2023 – October 31 2024).

1.4 In general, the Club does not offer refunds or exchange for a change in personal circumstances, however if you are impacted by a change to personal circumstances, financial relief may be available. Please view our Hardship Policy.

1.5 Any discounts or credits earned (including, but not limited to those earned via the Seat Return or Return and Earn program for reserved seat holders) are NOT refundable.

1.6 In the event of a change in membership product as a result of force majeure or an event outside of the control of the Club, members may not be entitled to a refund unless the following conditions are met:

1.6.1 Crowds are locked out by government directive for safety or health reasons or severe weather impacting over 30% of matches during the AFL Premiership Season, listed as a benefit purchased and included in the membership product at the time of purchase.

1.7 For all returned payments, please allow up to 28 days for your refund to be processed if you have a valid credit card on file. If you paid via another method or if your credit card is no longer valid, we will contact you to confirm your payment information.

The Sydney Swans will not be liable for any other losses incurred as a result of the cancellation, rescheduling or relocation of matches within the AFL Premiership Season.

SYDNEY SWANS MEMBERSHIP HARDSHIP POLICY

If you are impacted by a change to personal circumstances, financial relief may be available. Please click here to view our Hardship Policy.