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Sydney Swans Trading Hours
The Membership office and phone lines will be closed for the Christmas period from midday Friday, December 21 until Monday, January 14, 2019. The Melbourne office has closed for the holidays.
What is AFLX and how do I buy tickets?
AFLX 2019, a fast and exciting version of Australian Football, is to be played on a rectangular field at Marvel Stadium on Friday, February 22 and aims to showcase the unique and most thrilling aspects of the game to engage new fans. Don’t forget to check your inbox for your eXclusive 2019 Swans member ticket offer. Members have access to $10 GA tickets using the special promo code. For all your AFLX information and ticket sales please visit X.AFL. Further details regarding the AFLX 2019 rules and live Draft will be announced in early 2019.
How do I secure a ticket to an Interstate match?
We look forward to seeing you cheer on the Sydney Swans when we’re in your home state! If you hold an Interstate Supporter Membership, you will have access to the match in your state. Information about registering for your interstate game will be sent to you in the New Year.
Should the Club have any tickets remaining, we will notify all members via email. This will be roughly four weeks out from the game. If you would like to guarantee an additional ticket prior to then, we would encourage you to purchase this via the relevant ticketing outlet. Please visit the AFL Ticketing site here for on-sale dates
How do I track my membership pack?
Once you have purchased or renewed a membership, you will be sent a tracking email when your pack is on the way. Simply enter your Account ID to track your pack.
If you have not received your tracking email, please check your junk folder and mark Sydney Swans as a safe contact.
Membership packs can take 10-14 business days to arrive.
How do I add Premiership Club to my membership?
There’s only one sure fire way to secure a ticket to the 2019 AFL Grand Final should the Swans play.
Add the Premiership Club upgrade to your 11-game, VIC AFL Platinum, VIC Gold or VIC Flexi membership by clicking here. You’ll also receive heaps of other great benefits!
How can I pay for my Swans Membership?
Your Swans Membership can be paid in three convenient options:
- Swans Smart Pay, brought to you by Citi. Pay in monthly instalments or in full
- Cheque or money order payable to Sydney Swans Limited
- TeleSwans – Call 1300 537 071 at any time and follow the prompts to renew your membership. This option is only available if you are renewing into the same membership held in 2018 and if you are paying with Visa or MasterCard.
Click HERE for more information about Swans Smart Pay and payment options.
How can I update my details?
To update your details including postal address, mobile number and email address, simply login to your SWAN-E ACCOUNT and select ‘Edit My Profile’ in the top left corner.
If you would like to update your credit card details, please contact Swans Membership here.
You can also update your details online via MAKE A CHANGE.
Alternatively, visit SUPPORT to contact Swans Membership.
How do I opt out of my payment plan and automatic renewal?
If you wish to opt out of your payment plan for season 2019, simply complete the Payment Plan Opt Out form online.
All payment plan opt outs for season 2019 must be in writing to Swans Membership. If we do not receive your opt out prior to Friday, November 23, you may still be charged.
How can I make a payment?
How do I renew the same reserved seat for 2019?
How do I renew my membership for season 2019?
To renew your membership for season 2019, simply login to your SWAN-E ACCOUNT using your email address and password, and follow the steps.
If you held a reserved seat in 2018 and would like to keep the same seat, you must renew by Friday December 14, 2018.
How can I make a change to my 2019 membership?
Simply complete our Make a Change form online to make the below changes:
- Your membership type
- Your reserved seat
- Update your contact details
- Update your credit card details
- Opt in our out of a payment plan
- Select an add on for your membership
NSW members can complete the Make a Change form HERE.
VIC and Interstate members can complete the Make a Change form HERE.
Otherwise, visit SUPPORT for more options or to speak to Sydney Swans Membership.